API Integration Support Specialist
We are seeking a technically skilled professional to provide comprehensive support for our API integration services. Our company works with existing customers who actively integrate with our APIs and require ongoing technical assistance through our dedicated Slack support channel.
This role involves providing technical support and guidance to customers integrating with our APIs, with a focus on the Coinflow platform ( The ideal candidate will serve as the primary technical point of contact, helping customers troubleshoot integration issues and providing step-by-step guidance for successful implementation.
Technical Support
Offer clear, actionable solutions and implementation guidance
Respond promptly to customer inquiries in the Slack support channel
Provide step-by-step implementation guidance
Create video tutorials and walkthroughs as needed
Experience with payment gateways Integration (e.g., Understanding of Payment Methods such as - USDC, Push-to-Card, ACH Transfer, Sepa, Pix, digital wallets (Venmo, Apple Pay, Google Pay), 3DS Cards
Knowledge of Chargeback protection and fraud prevention strategies
Experience with RESTful APIs and webhook implementations
Proficiency in debugging API calls and response handling
Knowledge of common programming languages (JavaScript, Python, etc.)
Experience with payment processing APIs (preferred)
Ability to explain technical concepts clearly to non-technical users
Experience providing customer support in chat/messaging environments
Experience Requirements
- 2+ years of experience in technical support or API integration
- Previous experience with customer-facing technical roles
- Experience with financial technology or payment processing (preferred)