Job Overview At Threatcop AI Inc. the role of a Customer Success Manager is crucial in maximising the value our customers derive from our offerings. Client Management & Rapport Building-
Renewal, Upsell & Cross-Sell: Identify growth opportunities and present tailored value propositions to drive renewals, upsells, and cross-sells—reducing churn and boosting monthly recurring revenue (MRR) through dedicated customer education and exceptional service/product experiences.
Engagement & Relationship Building: Regularly engage with clients to gather feedback, enhance lifetime value (LTV), and improve retention, usage rates, satisfaction scores, and Net Promoter Scores (NPS).
Escalations & Problem Resolution: Promptly address customer concerns and manage high-priority escalations to maintain trust and ensure a positive ongoing client experience.
Project Management-
Client Onboarding & Project Kickoff: Lead smooth and efficient onboarding processes for new clients, establishing clear expectations and setting the foundation for long-term account success.
Partner closely across internal teams (Customer, VAPT, Compliance, Sales, and Accounts) to align project goals, resolve issues swiftly, and enhance overall project success and customer satisfaction.
Administrative & Data Support: Support Sales, Accounts, and Business Development teams by maintaining data, preparing reporting spreadsheets, creating training collateral, and managing key administrative tasks.

Routine Touchpoints & Feedback Sessions: Host structured meetings with key client stakeholders to gather feedback,



review product performance, and build stronger business partnerships.
Facilitate initial kickoff meetings and training sessions to walk clients through product/service capabilities and ensure seamless adoption.
Must have a B.Tech/BCA/BSc degree

- 4+ years of experience in Customer Success within a B2B SaaS product company; cybersecurity industry experience is highly preferred..
- Get the quick learning and exciting environment of a startup, combined with the stable work and strong performance of a bigger company. We also provide good benefits like health insurance, a gratuity payment, and Employees' Provident Fund (a savings plan for your future).

# Threatcop AI Inc. is a leading People Security Management(PSM) company and a subsidiary of Kratikal Tech Limited.

Threatcop helps organizations reduce the impacts of cyber threats by strengthening the cybersecurity posture of employees. With a focus on reducing social engineering and email-based attacks, we transform employees from the weakest link to the strongest line of defense.

We are a USA-based company, headquartered in Noida with offices in Mumbai, Pune, Bangalore, Chennai, Dubai, and Riyadh.

We use the A-A-P-E (Assess, Aware, Protect, Empower) framework to deliver effective products such as TSAT, TLMS, TDMARC and TPIR to tackle evolving cyberthreats. By focusing on preventing human error, our People Security Management (PSM) approach empowers organizations to foster a culture of cybersecurity awareness to tackle modern cyber threats.

📌 Customer Success Manager, (Tech) (Noida)
🏢 threatcop
📍 Noida