Outer Ring Road, Banaswadi, Bangalore Timings: Day shifts only (no night shifts); 5 day work week post probation (rotational week off)
Phone-based & client-facing | D2C premium brand | Not a store role

Sunday ( is a profitable, fast-growing direct-to-consumer (D2C) brand in the premium sleep space. With the right balance of startup energy and structured processes, we deliver premium products backed by world-class service.

As a Customer Experience Specialist, you will be the voice of Sunday for customers after their purchase. This is a high-touch, premium-service role where empathy, polished communication, and responsibility are critical. Manage escalations tactfully, protecting customer trust and brand reputation
Proactively engage with premium customers to deliver a 5-star experience
Educate customers on product care, warranty usage, and maintenance for long-term satisfaction
Collaborate with internal teams (logistics, operations, sales) to resolve issues quickly and effectively




Maintain accurate interaction records in CRM and share feedback for process improvement
3+ years of experience in customer service or client-facing roles in premium industries (hospitality, airlines, banking, luxury retail, or D2C)

- Customer service experience in organisations or sectors with premium focus such as American Express, MPower, Aviation, Taj, Oberoi, Marriott
- Graduate degree preferred
- Fluency in English and at least one Indian language (Hindi or South Indian)

Compensation
6,00,000 to 10,00,000 per annum (depending on interview performance and caliber)

5 lakh private medical insurance coverage

- Access to 2 skilled training programs per year
- 30-50% employee discount on all Sunday products
- Why Join Sunday

Be part of a profitable, fast-growing brand that values people and professionalism
Get exposure to premium customer success practices and standards
Build a career with visibility and growth in a company redefining sleep in India

📌 Store Customer Service Adviser (Bengaluru)
🏢 Sunday
📍 Bengaluru