Role : Customer Support [US Region] Location : One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1800+ customers with 2.50 lakhs users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.
Known for its verticalized, industry-centric solutions, LeadSquared serves EdTech, Education, Healthcare, BFSI, Real Estate, Automotive, and Hospitality industries. The company is headquartered in Bengaluru with a local presence in New Jersey, Philippines, South Africa, Australia, and Indonesia.

The Support Manager – US Region will lead and manage customer support operations for LeadSquared's North American customers. This role is responsible for ensuring exceptional service delivery, SLA adherence, and high CSAT scores while managing escalations and building a high-performing support team aligned with US business hours.

Customer Support Operations
Escalation & Stakeholder Management
Engage with US customers professionally and confidently on calls.
Implement process improvements for faster resolution and better experience.
Regional Support Ownership




Own end-to-end customer support delivery for US-based clients.
Act as the primary escalation point for critical North American accounts.

Team Leadership & Performance
Manage, coach, and mentor a team aligned to US shifts.
Conduct regular performance reviews and training sessions.
Build shift planning and workforce management models.

Bachelor's degree (preferred in Engineering, IT, or related field).

- 5–7 years of experience in Customer Support, with 2–3 years in a leadership role.
- Experience handling US/Global client
- Experience in SaaS, CRM, or technology-driven companies.
- Strong understanding of support metrics (SLA, CSAT, FCR, TAT).
- Excellent communication and stakeholder management skills.
- Familiarity with CRM platforms (LeadSquared, Salesforce, Zendesk, etc.) Experience resolving issues using remote support tools and a structured troubleshooting approach.

Clear documentation and contribution to self-service resources.
Solid collaboration with cross-functional teams to solve problems and improve product quality.

Real impact on customer success and retention.
Career growth within customer support and cross-functional roles.

📌 Customer Relationship Management Executive (Bengaluru)
🏢 LeadSquared
📍 Bengaluru