Key Responsibilities

Modern Workplace Engineering & Architecture

Plan, Design and maintain Microsoft 365 solutions including Teams, SharePoint Online, OneDrive, Exchange Online, Intune, and Copilot. Implement functionalities through the existing Managed Service Provider staff.

Act as a senior technical authority for Modern Workplace services, ensuring solutions are secure, scalable, and aligned with enterprise standards.

Support business in integration projects like SSO implementations, enterprise app setup, graph.

Coordinate and execute ad-hoc projects.

Contribute to solution architecture decisions and technical roadmaps with a solid engineering mindset.

Automation, Scripting & Integration

Design and implement automation-first solutions to improve operational efficiency and reduce manual work.

Develop and maintain automation using:

Power Automate / Azure Logic Apps

Azure Functions

PowerShell and Graph scripting

Integrate M365 services with Azure and third-party systems using APIs and event-driven architectures.

Azure Fundamentals & Cloud Engineering

Apply strong Azure fundamentals including:

Azure AD / Entra ID

Azure networking basics

Identity, security, and access management

Monitoring and logging concepts

Support hybrid and cloud-native workplace architectures.

Collaborate with Azure platform teams to ensure alignment with enterprise cloud standards.

Operations, Reliability & Governance

Ensure stable operations of Modern Workplace services through proactive monitoring, incident analysis, and continuous improvement.

Act as a technical guardian of ITIL processes (incident, problem, change, service fulfillment) for Modern Workplace solutions.

Define and enforce technical governance, cost efficiency, security baselines, and configuration standards across M365.

Support data governance, compliance,



and information protection initiatives.

Release & Change Enablement

Technically assess Microsoft 365 roadmap changes and prepare environments for new features.

Validate changes from a technical, security, and operational perspective before release.

Support adoption teams by ensuring solutions are technically ready and optimized for user rollout.

Vendor & Service Provider Oversight

Provide technical oversight of the Managed Service Provider (MSP) operating O365 services.

Monitor, validate, and escalate SLA breaches within IT WEST and report to Global IT.

Ensure service quality, operational consistency, and continuous service improvement.

Collaboration & Stakeholder Engagement

Work closely with architects, security teams, adoption teams, and business stakeholders.

Translate business needs into technical solutions, not product backlogs.

Act as a senior escalation point for complex Modern Workplace technical issues.

Qualifications

Required

Bachelor's degree in Computer Science, Information Technology, or equivalent experience.

Strong hands-on experience as a Senior Engineer in Microsoft 365 environments.

Proven experience with automation and scripting (PowerShell, Power Automate, Logic Apps, Azure Functions).

Solid understanding of Azure fundamentals and cloud-native concepts.

Strong troubleshooting skills across identity, collaboration, security, and endpoint scenarios.

Experience working in large, enterprise-scale environments.

Preferred

Microsoft certifications (M365, Azure Fundamentals, Azure Administrator, or similar).

Experience with Intune, endpoint management, and device security.

Familiarity with Zero Trust, Conditional Access, and information protection.

Experience working with Agile teams (as an engineer, not a Product Owner).

Knowledge of compliance, data governance, and security standards.

📌 Product Owner, Agile, Hybrid working (Bengaluru)
🏢 Bridgestone Americas
📍 Bengaluru