We are looking for a Customer Support Executive to provide exceptional support to our UK-based clients. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring a seamless customer experience.
Key Responsibilities:
- Respond to customer queries via phone, email in a timely and professional manner.
- Troubleshoot and resolve customer issues or escalate them to the relevant teams when necessary.
- Guide customers on product features, usage, and best practices.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Gather customer feedback and share insights with internal teams to improve service.
Requirements:
- Education:Degree in any discipline (English Lit preferred).
- Experience: 0–1 year in customer support (training provided).
- Skills:
- Excellent English communication (verbal and written).
- Strong problem-solving and multitasking abilities.
- Basic technical proficiency (comfortable using CRM tools).
- Work Flexibility: Willingness to work rotational shifts, including nights and weekends.
- Location: Must be able to commute daily to our Coimbatore office.
Valuable to Have:
- Prior experience in international customer support (especially UK clients).
- Familiarity with helpdesk software and support ticketing systems.