Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.With 1,000+ businesses across 18 countries leveraging Kapture, our solutions combine AI, automation, industry-specific workflows and customer experience technology to solve complex enterprise challenges.

As the Associate Director – Strategic Partnerships , you will be responsible for building and scaling Kapture CX's strategic partner ecosystem . Your primary responsibility will be to identify, engage, acquire and onboard new strategic partners who can create meaningful business opportunities and accelerate Kapture's enterprise growth.The ideal candidate enjoys opening new doors, building relationships from scratch, negotiating strategic partnerships and creating revenue through partner ecosystems.

Identify and prospect new strategic partners across consulting firms, system integrators, technology companies, cloud providers, BPMs and enterprise ecosystems .
Own the end-to-end partner acquisition lifecycle – prospecting, outreach, relationship building, qualification, negotiation, onboarding and activation.
Drive partner-led opportunities from initial engagement to commercial closure ,



working closely with the Sales and Leadership teams.
Negotiate commercial structures, partnership models, revenue-sharing arrangements and strategic agreements.
Maintain a solid pipeline of prospective partners and provide visibility into partner acquisition, activation, pipeline and revenue metrics .

Success in this role means building a high-impact partner ecosystem that consistently contributes to Kapture's growth .
Expand Kapture's presence across strategic enterprise accounts and markets.
Turn partnerships into measurable and sustainable business outcomes.

5-7 years of experience in Strategic Partnerships, Alliances, Channel Sales, Enterprise Sales or GTM

- Experience in Enterprise SaaS, AI, Cloud, CRM, CX, Consulting, IT Services or Enterprise Technology .
- Experience working with System Integrators, Consulting firms, Technology Partners, BPMs or Enterprise Ecosystems .
- Strong commercial negotiation, communication and relationship-building skills.
- Have an existing network across SIs, consulting firms, technology companies or enterprise ecosystems .

Have built a partner ecosystem or channel business from the ground up .
Have experience generating revenue/pipeline through strategic partnerships .
Have experience creating and executing joint GTM / co-selling motions .

📌 Head of Acquisitions and Partnerships (Bengaluru)
🏢 Kapture CX
📍 Bengaluru