We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #Greet and welcome guests upon arrival with exceptional hospitality and professionalism
Manage room reservations, modifications, and cancellations using the property management system
Respond promptly to guest inquiries via phone, email, and in-person communication
Provide concierge services including restaurant recommendations, local attraction information, and travel arrangements
Handle guest concerns and complaints with empathy and resolve issues to ensure satisfaction




Coordinate with housekeeping and maintenance departments to address guest requests and maintenance issues
Maintain a clean, organized, and welcoming front desk environment
Perform administrative duties including data entry, filing, and record maintenance
Upsell hotel services and amenities to enhance guest experience and increase revenue
Collaborate with team members to support overall front office operations
Minimum 1-2 years of guest service or front office experience in a hospitality setting
Proficiency in using property management systems (PMS) and hotel management software
Excellent verbal and written communication skills in English; additional languages preferred
Solid customer service orientation with ability to handle guest interactions professionally
Proficiency in Microsoft Office applications (Word, Excel, Outlook)
Knowledge of hotel operations, reservation systems, and front office procedures

📌 Guest Service Assistant - Front Office / Reception (Agra)
🏢 FAIRMONT
📍 Agra