In charge of managing multiple entry level managers. As a people manager, provide leadership and administrative support to their team(s) and manage them to focus on the people development of their team, minimize the impact of bad debt by meeting decision quality targets, constantly meet/exceed service levels based on capacity and team delivery, execute road mapped projects with various stakeholders.

In addition to being responsible for achieving and exceeding team's defined metrics through rigorous performance management, she/he will be expected to participate in strategic planning, project road mapping activities of the team

The incumbent is required to demonstrate performance in all the metric assigned and over and beyond

Metrics, by consistently leading the group of managers to meet the goals aligned to bad debt reduction, improved customer experience and meet service levels as per targets. Will also be accountable to represent the performance of his entire team/sub-function at various platforms worldwide. Process Improvement, by delivering significant Business impacts and contributions to their company through improvement to quality, productivity, or customer experience. Consistently demonstrates timely delivery of projects on roadmap to support the team and department vision

People Development, by developing the career and skills of their Managers and Investigator teams through continuous closure of performance feedback loops.



The manager would be responsible for engaging people, identifying training needs within his teams and accordingly upskill. Networking, the candidate also needs to communicate with multiple stakeholders within the organization - the peer group as well support functions to ensure smooth delivery of the processes being handled. Keep abreast of trends and fraud issues impacting the retail industry. Ensure that Amazon is leading the curve in identifying and preventing current fraud attacks.

Timely delivery of projects on roadmap

3+ years of operations, risk, fraud investigations industry experience

Bachelor's degree or equivalent experience

Experience partnering with Product and Technology teams to deploy automation and AI solutions

Strong analytical skills with ability to use data to drive decisions and measure performance

Experience in intellectual property enforcement, brand protection, trust & safety, or fraud detection operations

SQL proficiency and advanced data analytics capabilities for defect pattern analysis and capacity forecasting

Understanding of ML/AI capabilities, model accuracy evaluation, and automation deployment

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📌 Director In-Business Risk (Secunderabad)
🏢 Amazon Robotics
📍 Secunderabad