We're Hiring: Customer Support Executive | D2C
Location: Gurugram, Haryana
Experience: 1–3 Years
Work Type: Full-Time | 6 Days a Week
Timing: 10:00 AM – 6:00 PM
About the Role
CASEGEAR is looking for an experienced Customer Support Executive with a background in D2C / E-commerce brands . The ideal candidate should understand online customer journeys and be comfortable handling queries across multiple channels.
Key Responsibilities
Handle customer queries through calls, WhatsApp, email & ticketing systems .
Resolve issues related to orders, deliveries, NDR, RTO, returns, exchanges & refunds .
Manage orders and customer information on Shopify .
Track shipments and resolve delivery issues using Shiprocket .
Handle calls through IVR / cloud telephony tools .
Coordinate with logistics, warehouse and internal teams for quick resolution.
Maintain support tickets, follow-ups and customer feedback.
What We're Looking For
- 1-3 years of Customer Support experience , preferably with a D2C / E-commerce brand .
- Hands-on experience with Shopify & Shiprocket .
- Familiarity with ticketing software and IVR tools .
- Good communication skills in English & Hindi .
- Solid problem-solving skills and a customer-first attitude.
D2C brand experience with hands-on Shopify, Shiprocket and ticketing software experience will be strongly preferred.