Job Description
Company: Aarogya Pharmacy – Protectol Health Care Pvt. Ltd.
Position: Area Manager – Pharmacy Operations
Department: Operations
Reporting To: Head – Operations
Location: [Kochi / Ernakulam / Kerala]
Employment Type: Full-time
About The Role
We are looking for an experienced and result-oriented Area Manager to oversee the day-to-day operations and performance of a cluster of Aarogya Pharmacy stores.
The Area Manager will be responsible for driving sales, gross profit, margins, inventory efficiency, customer experience, team productivity and overall store profitability , while ensuring that all stores operate in line with company standards and applicable pharmacy regulations.
The role requires a hands-on retail leader who can work closely with Store Managers and pharmacists, identify performance gaps, implement corrective actions and build a strong culture of ownership and accountability.
Key Responsibilities
Store Operations & Performance
Manage and oversee the day-to-day operations of multiple Aarogya Pharmacy stores within the assigned area.
Ensure stores consistently meet operational, sales and profitability targets.
Monitor store-wise performance and identify gaps against budgets and KPIs.
Conduct regular store visits and ensure action plans are implemented and followed through.
Ensure adherence to company SOPs, operating standards and processes.
Work closely with Store Managers to improve overall store productivity and operational efficiency.
Sales & Gross Profit
Drive achievement of sales, GP and gross margin targets across the assigned stores.
Analyse store-wise sales trends, category performance and customer buying patterns.
Identify opportunities to improve prescription, OTC, wellness and other relevant category sales.
Drive effective execution of promotions, campaigns and business initiatives.
Coach Store Managers and teams on conversion, basket size, upselling and customer engagement.
Inventory Management
Ensure optimum inventory levels across stores while maintaining product availability.
Monitor stock cover, fast/slow-moving products, ageing inventory, expiries and stock-outs.
Improve inventory productivity and minimise working capital locked in excess or non-moving stock.




Ensure effective replenishment and inter-store stock movement wherever required.
Monitor and control inventory losses, damages, expiries and shrinkage.
Ensure availability of key fast-moving and essential products.
People Management
Lead, coach and develop Store Managers, pharmacists and store teams.
Ensure adequate manpower deployment based on store requirements and business volumes.
Monitor staff productivity, attendance and performance.
Identify training and development requirements and coordinate with HR/L&D.;
Build a performance-driven and customer-focused culture within the area.
Support recruitment and onboarding of key store-level positions when required.
Customer Experience
Ensure consistently high customer service standards across all stores.
Monitor customer feedback and complaints and ensure timely resolution.
Identify opportunities to improve customer retention and repeat business.
Ensure stores maintain a professional, clean and customer-friendly setting.
Compliance & Quality
Ensure all stores comply with applicable pharmacy, drug-control, statutory and company requirements.
Ensure proper prescription handling, dispensing practices, documentation and storage standards.
Conduct regular compliance checks and close identified gaps within agreed timelines.
Ensure adherence to company policies relating to cash handling, inventory, security and operational controls.
Business Reporting & Analysis
Review daily, weekly and monthly store performance reports.
Analyse key KPIs and provide actionable insights to the Head – Operations.
Prepare and track store-level action plans for underperforming locations.
Monitor key operational metrics including:
Sales
Gross Profit & Gross Margin
ATV / Basket Size
Customer/Transaction count
Inventory & Stock Cover
Stock-outs
Expiry & ageing
Shrinkage
Manpower productivity
Store operating expenses
EBITDA / store profitability
New Store & Business Expansion Support




Support the Operations Head in new store launches and expansion activities.
Assist with manpower planning, stock planning, operational readiness and pre-opening activities.
Ensure new stores achieve operational stability and performance targets within the planned timeline.

Key Performance Indicators (KPIs)
The Area Manager Will Be Evaluated Primarily On
Achievement of area sales targets
Gross Profit and gross margin improvement
Store-level profitability / EBITDA
Inventory productivity and stock availability
Reduction in expiries, damages and shrinkage
Store compliance and audit performance
Customer satisfaction and retention
Staff productivity and retention
Execution of company initiatives and SOP adherence
Improvement of underperforming stores
Candidate Profile
Education
Graduate degree in any discipline.
Additional qualification in Retail Management, Business Administration or Healthcare Management will be an advantage.
Experience
Ideally 5–8 years of experience in retail operations, with at least 2–3 years managing multiple stores/locations.
Experience in pharmacy, healthcare retail, FMCG, supermarket, fashion, sports or other organised retail may be considered.
Candidates with strong multi-store retail operations experience and a proven track record of delivering business results are preferred.
Key Competencies
Multi-store retail operations management
Sales & commercial acumen
Strong understanding of GP and gross margin
Inventory and working-capital management
People leadership and team development
Analytical and problem-solving ability
Customer-centric approach
Strong execution and follow-through
Communication and interpersonal skills
Ability to work independently and take ownership
Strong understanding of retail KPIs and business performance
Preferred Candidate
The ideal candidate is a hands-on retail leader who is comfortable spending significant time in stores, working directly with Store Managers and frontline teams.
We are looking for someone who does not limit the role to monitoring operations but actively drives business performance, identifies opportunities, solves problems and takes ownership of the profitability and growth of the assigned stores .

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