About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Lead full lifecycle system enhancements, support and maintenance
Manage incidents and problem resolution using ITSM tools like ServiceNow
Configure and test Infor WFM
Maintain DEV Environments and support user acceptance testing
Create and update documentation including design specs, test cases, and training materials
Act as a liaison between internal stakeholders and technical teams.
Bachelor's or master's degree in information systems or human resource management
- 4+ years of application support experience with Infor WFM
- Robust understanding of Infor WFM configuration, data structures, and integrations
- Experience with SQL, Java-GTH/J2EE, Groovy scripting and Cognos Reporting
- Strong understanding of agile practices and principles, with a certification in Agile methodology preferred.
- Ability to work in virtual teams and manage competing priorities.
Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
Infor WFM Certification
Experience with Infor WFM Cloud and latest versions (2024.11+)
Technical experience with Workbrain API extensions and customizations
Experience with other Time and Attendance Systems
Proficiency in MS Office (Word, PowerPoint, Visio)
AWS- Good to have.