Sales Growth & Client Acquisition

Identify and execute sales growth opportunities at a local/ area level, driving referral and professional loan expansion and new account acquisition

Deliver on sales targets by building strong relationships in the local network

Carry out regular meetings and sales calls with prospective clients on a regular basis to source business

Augment the sales volumes of Secured lending, manage channel databases and tap them tactically to ensure healthy sales pipeline

Drive faster TATs through effective loan sanctioning by building strong relationships with internal stakeholders in order to expand channel presence and customer base

Work with dual focus on sales volume and value (IRR) through the team

Track & ensure SLA adherence, sales efficiencies and RoI

Analyze and communicate operational information periodically as per agreed timelines and MIS formats for disbursements, profits, NPAs, new product launches, new branches, etc. Develop and strengthen network to acquire current customers through liaising and networking efforts, considering product positioning and competitive pressures

Engage with Customers and execute the agreed touch point management system for faster customer connectivity and loan processing-disbursement; Customer Servicing & Relationship Management

Coordinate with risk and operations teams to execute robust,



customer friendly loan approval and booking processes

Recommend improvements to operating procedures and technological tools to enhance customer experience through reduced processing TATs while simultaneously ensuring complaint operations

Ensure customer queries/ complaints are addressed in a timely and effective manner and coordinate personally to expedite the same

Risk Management

Execute compliant Sales Operations and work in line with risk management principles via coordination with Risk team

Ensure closure of deal documentation and credit administration requirements, including opening of escrow accounts for receivables lending in line with regulatory and financial controls requirements

Support risk management by maintaining focus on prescribed guidelines and process checks at all stages of the Secured loan transaction and raising potential alarm cases in advance

Proactively identify and report risks in order to ensure portfolio quality is maintained

Internal Stakeholder Management

Partner with direct reportees – Relationship Managers & Direct Sales team and peer to overcome challenges and support sales growth via effective channel management, customer acquisition

Operations, Risk Management) for smooth and efficient transactions and issue resolution

📌 Head of CRM - Retail (Rajkot)
🏢 Abacus Consultants
📍 Rajkot