As a Customer Success Associate, you will be the primary point of contact for all post-purchase queries. We are looking for proactive, sharp, and detail-oriented individuals to join our Order Management & Escalations Team. You'll be the key link between our operations, delivery partners, and customers, ensuring every order is smoothly fulfilled and any delivery issues are handled with speed and accountability.
Order Management: Coordinate with delivery partners for live updates and respond to inbound order-related tickets via the CRM.
Escalation Handling: Handle unresolved delivery issues or customer complaints, taking full ownership of high-risk or delayed orders.
Manage refunds, cancellations,
and exchanges in coordination with your reporting manager and the sales, procurement, and delivery teams.
Feedback & Retention: Make post-delivery feedback calls, review client feedback forms, and flag dissatisfied responses for immediate resolution.
Material Depot is a Y-Combinator-backed startup transforming how architects and designers discover and purchase interior materials. We're building India's first online discovery engine + omnichannel retail experience for materials like tiles, laminates, wallpapers, wooden flooring, wall panels, and more.