Xactly is the global leader in AI-driven Sales Performance Orchestration. We help enterprise organizations align revenue strategy with execution — connecting planning, incentives, and performance in one Intelligent Revenue Platform. Trusted by industry leading companies worldwide, Xactly empowers sales teams to perform at their peak.
THE OPPORTUNITY - Senior Digital Success Associate
India (Shift: 6pm to 2 am ( IST)
Customer Success |
Level 2
You will manage a high-volume portfolio of accounts using automated workflows, digital resources, and strategic direct interactions to drive onboarding, adoption, expansion, and retention. Operating in East Coast US hours, you will leverage data insights to identify churn risks early, triage inbound escalations, and convert passive accounts into engaged, successful customers.
Drive Scaled Customer Engagement: Manage a high-volume account portfolio using digital automation, targeted email outreach, and direct calls to accelerate onboarding, adoption, and retention across assigned customer segments.
Proactively Manage Account Health: Analyze usage data and key engagement signals to spot churn risks early, identify expansion opportunities, and partner with Client Executives on upsell/cross-sell motions.
Serve as the first point of contact for inbound account issues, calmly handling complex queries regarding non-renewals, integration issues, security assessment requests, and support cases.
Leverage tools like Gainsight and Salesforce to execute structured communication campaigns, using persistent outreach to re-engage inactive or unresponsive accounts.
Experience: 2+ years of customer-facing experience in a SaaS environment (Customer Success,



Account Management, or Business Development).
Hands-on experience navigating Salesforce and Customer Success management platforms such as Gainsight.
Excellent written and verbal communication skills with a proven ability to manage high-pressure inbound escalations, non-renewal risks, and compliance requests.
Data-Driven Portfolio Management: Strong organizational and time-management skills to effectively prioritize tasks and proactively manage a large volume of accounts.
Shift Alignment: Ability and willingness to work in an East Coast US-aligned shift.
Demonstrated experience driving customer retention and growth through scaled or digital customer success programs.
Prior exposure to Sales Performance Management (SPM) or Incentive Compensation Management solutions.
AI & Digital Workflows: Experience utilizing AI tools, automated customer journey workflows, or digital analytics dashboards.
Joining Xactly means becoming part of a mission-driven team backed by Vista's global network. You'll work alongside industry leaders, access cross-portfolio development programs, and contribute to innovations that shape the future of enterprise software.
To empower businesses to maximize company performance by transforming sales through their AI-powered Intelligent Revenue Platform,



focusing on aligned incentive compensation, data-driven insights, and seamless revenue management for finance, sales, and revenue teams.
Centered on 'unleashing human potential' to elevate company performance and empowering employees to 'achieve enduring success' through professional development, a supportive culture, and aligning individual goals with company objectives.
Diversity fuels our success, and by embracing it, we empower our employees around the world to inspire change in the office and in the community.
Innovation: Unifying Sales Performance Management (SPM) and revenue intelligence using over two decades of proprietary pay and performance data, leveraging artificial intelligence and agentic computing to streamline GTM operations and drive predictable growth.
Paid Time Off (PTO)
Comprehensive Health and Accidental Insurance Coverage
Tuition Reimbursement
XactlyFit Gym/Fitness Program Reimbursement
Free snacks onsite (if you work in office)
Generous Employee Referral Program
Free Parking and Subsidized Bus Pass (a go-green initiative!)
Wellness program
Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace setting, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.

📌 Senior Digital Planning Executive (Bengaluru)
🏢 Xactly
📍 Bengaluru