This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Management Level Definition:

Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Has accountability for results of a major program in terms of cost, direction and people management. Recruits and supports development of direct staff members. HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. The candidate will be responsible for managing a team of Technical Engineers delivering remote support to Compute/Storage for Global Clients. Manage a team of engineers supporting core Compute/Storage products 24x7

Manage individuals & teams performance reviews, coaching & leadership in developments for future ready workforce.





Demonstrate a high level of customer focus & engage with the Regional customer experience manager for delivery issues

Responsible for e2e management and working across various functions

Escalation Management - Work closely with the Account Services and other cross functional teams to drive timely resolution of customer issues. .

Collaborate closely with other PGU managers to ensure the support on the complex solutions for customers is flawless

Capability and capacity management within the team

Work closely with the Capability/Training team on new Product launches & technical capability enhancement for the team

Minimum 4 - 6 years of experience in IT services/ Customer Support out of which at least one year has to be in the Technology Support as a SME / Lead / L2

Experience in managing a highly technical team in a support center and workforce of the future

Should have worked in complex support environment and handled critical customer escalations

Excellent interpersonal, planning and organizational skills

Digital Technology Savy and inclination for self-learning.

Note: 4 days - Work from office

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note:



This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Career development

We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

operations

Services

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

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