Job Title: HR Manager – BPO Operations Location: Shift: UK Shift (2PM - 12AM IST)
Experience: 10+ years (with 5+ years in leadership roles within BPO/ITES)

We are seeking an experienced and dynamic HR Manager to lead end-to-end Human Resources operations in a high-volume, rapid-paced BPO environment. This role is critical in driving employee engagement, reducing attrition, ensuring compliance, and aligning HR strategies with business objectives.
The ideal candidate will act as a strategic partner to operations, ensuring workforce stability, operational efficiency, and a positive employee experience across all levels.

High-Volume Onboarding & Workforce Management
Lead end-to-end recruitment coordination, onboarding, and induction for large-scale hiring needs.
Ensure seamless onboarding experience and quick assimilation of recent hires into operations.
Partner with operations teams for workforce planning based on business forecasts and client requirements.

Attrition Management & Employee Engagement
Performance Management & Development
Drive performance appraisal cycles aligned with KPIs and client SLAs.
Manage Performance Improvement Plans (PIPs) and support underperforming employees.
Collaborate with L&D; teams to implement soft-skills and behavioral training programs.

Employee Relations & Grievance Handling
Compliance & Policy Management
and company policies.




Maintain compliance with regulations related to night shifts and workplace safety, especially for female employees.
Payroll & Benefits Administration
Oversee payroll processes, including shift allowances, incentives, and statutory deductions.
Manage employee benefits programs such as health insurance and wellness initiatives.

HR Operations & HRIS Management
Maintain accurate employee records and ensure data security using HRIS platforms.
Generate reports and dashboards on attrition, performance, and workforce metrics.
Leverage HR analytics to drive decision-making and improve HR effectiveness.

Strategic HR Business Partnering
Align HR strategies with organizational goals and operational priorities.
Collaborate with senior leadership and operations managers to improve productivity and engagement.
Support organizational growth through scalable HR practices and policies.

Bachelor's degree in Human Resources, Business Administration, or a related field.
MBA in HR or equivalent postgraduate qualification preferred.

Experience
10+ years of HR experience, with at least 5+ years in a leadership role within a BPO/ITES environment.
Strong proficiency in HRIS platforms and MS Office (especially advanced Excel).
Experience managing payroll processes, compliance, and HR analytics.

Timely and accurate payroll processing

📌 Recruitment and HR Manager Recruitment and HR Manager (Vadodara)
🏢 Office Beacon ASPL
📍 Vadodara