Role: Service Now Senior Developer with Now Assist SUMMARY: Leads technical delivery within the pod. Acts as the primary hands-on architect for AI builds, owns delivery output quality, and mentor technical consultants.

TECHNICAL SKILLS:

Extensive ITAM / ITOM/HRSD/CSM/ITSM and CMDB platform expertise Now Assist/Agentic AI with MCP solution design experience REST, MID Server, and spokes-based integrations Glide Script and server‑side scripting Flow Design and Automated testing with ATF

Key Responsibilities
Development & Configuration
Platform configuration and customization (JS, GlideScript)
CMDB foundation setup, population and data modeling
Now Assist skills and Agentic AI flow design
Drive workshops with clients to understand requirements, gaps, etc
Exposure in building ServiceNow agents, ServiceNow platform configuration, or technical design concepts
AI‑enabled delivery, configuration, testing, and quality practices
Comfortable performing peer reviews, smoke testing, and troubleshooting technical issues
Ability to collaborate across EMEA, APAC, and AMS teams in a rapid‑paced, pilot‑driven environment
Strong documentation and problem‑solving skills
Business rule design and process analysis




Test execution, defect triage and resolution
Development & Enhancement of AI Agent Products
Contribute to the development and enhancement of AI Agent products, including:

- Technical Design Agents
- Configuration (Config) Agent
- AI Testing and Quality‑focused agents
- Support ongoing refinement of agent logic, prompts, and behaviors to improve accuracy, reliability, and usability.
- Works to PACE playbooks independently
- Clear written updates and status reporting
- Proactive risk flagging to Project ManagerQuality & Compliance
- Adhere to coding standards and ServiceNow best practices.
- Ensure compliance with ITIL processes and security guidelines

BEHAVIOURS:

- Runs technical discovery with customer
- Peer review and mentoring for technical consultants
- Escalation point for delivery blockers
- Suggest best practices to customers
- Proactively identify and improve implementation performance/ efficiency

Soft Skills
Excellent communication and stakeholder management.
Ability to work in Agile/Scrum environments.

Skills: ServiceNow ITAM (IT Asset Management)

📌 Service Now Developer (Bengaluru)
🏢 CONSIGN SPACE SOLUTIONS PRIVATE
📍 Bengaluru