Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. This is a hybrid position that requires 2 days per week in office at our Bangalore location**

In this role, you will provide reliable, customer-focused application support for Syndigo SaaS products in a global 24x7 environment. The role can support either L1 or L2 responsibilities based on your experience and technical depth.

Provide application and configuration support for Syndigo SaaS products while meeting response, update, and resolution SLAs.

Troubleshoot application behavior using logs, monitoring data, API traces, configuration reviews, data validation, and controlled testing in lower environments.

Resolve known and repeatable issues, fulfil standard requests, and apply approved workarounds or configuration changes.

Collaborate with SRE, Engineering, Product, QA, Cloud Operations, Professional Services, and customer-facing teams to resolve technical issues.

Support major incidents by following established incident-management processes and contributing to service restoration.

Participate in shift handovers, operational reviews, ticket-quality checks, and continuous-improvement activities.

For L2 responsibilities, take ownership of complex technical escalations and perform deeper analysis across applications, APIs, data, configurations, integrations, and infrastructure dependencies.

For L2 responsibilities, provide technical guidance to L1 engineers, improve runbooks, and identify opportunities for automation and monitoring.





Bachelor's degree or equivalent practical experience in Computer Science, Engineering, Information Technology, or a related discipline.

L1: 2+ years of relevant experience in application, product, or technical support.

L2: 4+ years of relevant experience, including ownership of complex application incidents and technical escalations.

Experience supporting global customers through ticketing systems, email, remote troubleshooting, and phone or live-support channels.

Hands-on support experience with SaaS applications hosted on public cloud platforms such as Microsoft Azure or AWS.

Experience troubleshooting APIs using tools such as Postman, including request/response analysis, authentication, status codes, and payload validation.

Working knowledge of data formats and configuration structures such as JSON, XML, and YAML.

Ability to review application and system logs using monitoring or observability tools such as Kibana, Grafana, or equivalent platforms.

Experience with ticketing and service-management tools such as Jira Service Management, ServiceNow, or equivalent.

Understanding of Linux-based systems, microservices, and multi-tenant application environments.

Exposure to data imports and exports, relationships, validations, workflow configuration, business rules, and reporting.

L2: stronger diagnostic capability across integrations, databases, messaging, containers, and distributed application components.





Basic Java knowledge or the ability to read application code and stack traces (preferred but not required).

Exposure to Docker, Kubernetes, or other container-orchestration platforms (preferred but not required).

Familiarity with Nginx, Elasticsearch, MySQL, Kafka, and related application-platform technologies (preferred but not required).

ITIL Foundation certification or practical experience with incident, request, problem, and change management (preferred but not required).

Experience creating dashboards, operational reports, automation, monitoring alerts, or support knowledge content (preferred but not required).

Willingness to work in a 24x7 shift roster, including weekends and holidays as scheduled.

Diversity, Equity & Inclusion To achieve the best version of our organization, we know it takes new ideas, new approaches, recent perspectives and new ways of thinking. Diversity is woven into our fabric at Syndigo and it's how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

Syndigo, to process applications, holds onto data for a 'reasonable time' after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.

📌 Product Support Engineer - Remote (Bengaluru)
🏢 Syndigo
📍 Bengaluru