We are WorldatWork, a professional organization that sets the agenda in the field of Total Rewards. We specialize in globally respected certifications, relevant data, publications, content, and conferences, all of which are designed to advance our members' leadership and help them influence great outcomes at their organizations. The Global Research Manager is responsible for designing, executing, and delivering highquality internal and external research and market intelligence that supports business strategy, product development, marketing, content, and growth initiatives.
This role is highly handson and executionfocused, combining research excellence, market/CX insight, crossfunctional collaboration, and storytelling. The Global Research Manager partners closely with internal stakeholders and external research partners to translate complex data into actionable insights for both internal and external audiences.

Lead the endtoend design, execution, and delivery of qualitative and quantitative research studies, including surveys, focus groups, interviews, experimental designs, and mixedmethod approaches.
Support both internal research (organizational, customer, learner, or program insights) and external research (market, industry, and topical studies).
Lead and support market intelligence activities to track industry trends, customer needs, competitor offerings, and emerging opportunities across regions.
Conduct ongoing market scans and competitive analysis, including positioning, pricing, product features, partnerships, and gotomarket approaches.
Monitor macro, regulatory, workforce, and industry developments relevant to the organization's focus areas.
Synthesize market signals into clear, actionable intelligence that informs research priorities,



product decisions, marketing strategies, and content planning.
Develop concise market intelligence outputs such as briefs, snapshots, dashboards, and presentations for internal stakeholders.
Lead external research to understand market dynamics, customer expectations, competitor positioning, and emerging opportunities.
Monitor industry, regulatory, and macroeconomic developments relevant to the business.
Translate research into practical implications for strategy, product, learning, and gotomarket decisions.
Support a energetic topical research program, adapting research projects to evolving content and delivery needs.
Translate complex research data into compelling, audienceappropriate narratives for both internal and external use.
Create or oversee effective data presentation, including charts, infographics, dashboards, and reports.
Write or support narrative analyses for use in reports, briefs, articles, and content marketing initiatives.
Collaborate crossfunctionally with Marketing, Product, Content, Events, Sales, and other teams to align research initiatives with business needs.
Drive the global research roadmap aligned to business priorities
Track and evaluate the impact of research on business decisions, product development, and market performance
Build and optimize research operations, including tools, processes,



and knowledge management systems

*Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to contribute to the organization when needed.

MBA or Master's in a research-related field strongly preferred; bachelor's degree required.

- 7+ years of experience in research, insights, analytics, or market research roles
- Proven ability to manage research projects from inception to completion, including scoping, design, execution, quality control, and presentation.

Deep understanding of research methodologies (qualitative, quantitative, mixedmethods)
Strong knowledge of market intelligence frameworks, competitive analysis, and trend forecasting
Familiarity with global markets, regional nuances, and crosscultural research considerations
Understanding of market research, CX research, and competitive analysis
Market intelligence and competitive benchmarking expertise
Knowledge of emerging tools and methodologies in market research.
Experience with modern research and analytics ecosystems, including survey platforms (e.g., Qualtrics, Voxco, etc), data analysis tools (e.g., R, Python, SQL), and data visualization tools (e.g., Tableau, Power BI). Familiarity with AI-enabled research tools, VoC platforms, and insight management systems is strongly preferred.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Nothing in the job description constitutes an express or implied contract of employment or warranty of any benefits.

📌 Director of Research and Analysis (Pune)
🏢 WorldatWork India
📍 Pune