The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Helping people get paid, grow in their careers, and shape the future of their industries. The role of the Services Architect is responsible for consulting with clients to analyze and understand the client's business needs and create a services solution to meet those requirements. This position will be the focal point for effective communications with the client/prospect for the development of a services solution.

The Services Architect is expected to maintain a thorough knowledge of UKG's services and practices and work with each service line to create and coordinate the proposed solution and pricing. The Services Architect will be responsible for driving revenue by evaluating, product positioning, and selling the optimal services components for the client. The Services Architect will be the single point of contact for sales and clients for services opportunities.

Partner with the UKG Sales organization and designated Services Architects line of business to pursue and close services opportunities

Provide a single point of contact to Sales and Services Delivery for services opportunities

Develop an understanding of each target customer's business, operations, and industry trends

Understand the customer's strategic business and technology goals and create the proposed service approach and solution

Drive the sales process to completion coordinating all Services resources and documentation such as proposals, SOW's, RFP responses, etc

Track critical sales and pipeline data on opportunities using existing systems

Maintain a pipeline and communicate it to Strategist, Sales and Services Delivery management

Contribute to the improved efficiency of the sales function by participating in the development and deployment of appropriate services sales tools/templates





Grow services revenue by interacting with all levels of customer management and proposing solutions that provide business benefit

3-5+ years in a professional services role, ideally 3+ years in application software implementation and/or services sales

Advanced knowledge and understanding of HCM, WFM, Scheduling, Leave Management, or similar domain product/systems required

Previous experience with customer presentations, developing SOW's, responding to RFP's, estimating projects, and negotiating contracts

Ability to develop and manage complex Services solutions for small to medium business to Enterprise level organizations

Well versed in Launch implementation methodology with experience defining project requirements, managing project engagements, developing project plans, etc

Ability to travel up to 25% as needed

Ready Product experience strongly preferred

Develop positive working relationships with staff in Services and Sales organizations

Intermediate presentation skills with the ability to effectively articulate the services value proposition as part of the overall business solution

Ability to effectively communicate and negotiate with C-Level executives in an 'influence without authority' role

With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [HIDDEN TEXT]

📌 Consulting Services Architect (Pune)
🏢 Ukg
📍 Pune