As a Team Lead for Technical Customer Service (TCS), or Green Building Manager, you'll have the opportunity to make a meaningful impact by helping advance our goals at USGBC & GBCI. In this role, you will manage a small team of technical customer service specialists that focus on LEED, perform critical responsibilities such as triaging customer support inquiries, answering customer questions, supporting coordinating user acceptance testing, initiating and implementing process improvements, and executing other special projects in alignment with our mission and strategic goals.

You will report to the Director of the TCS Technical Group and be part of a specialized yet collaborative team environment where your contributions will help shape impactful outcomes. You'll work closely with our other divisions including Products and Operations, and may regularly partner with GBCI review and USGBC Product Management and Technical Development team members to identify points of confusion for customers and help clarify LEED requirements. You will also coordinate with our India-based staff from other teams to build a strong technical customer support network for them and help our US-based TCS staff identify opportunities for improving customer and staff support across the Eastern Hemisphere.

Lead, coach, and develop up to four direct reports through performance management, training, mentoring, and workload planning to meet or exceed team productivity goals, while ensuring high-quality responses.

Perform periodic quality assurance assessments of the work of your team.

Contribute to customer support goals by meeting and exceeding case resolution targets through your own casework and that of your team.

Partner with TCS leadership team to implement strategies, processes, and service offerings that advance team objectives.

Lead assigned special projects and continuous-improvement initiatives.

Develop and share LEED and sustainability subject matter expertise within the Technical Customer Service team.

Design and refine customer-service processes that help customers achieve their goals and advance USGBC's mission.

Experience

A mininum of 2 years of experience leading a team of 2 or more employees





A minimum of 5 years of qualified experience in a client-facing role, directly interacting and communicating with customers in green design, construction, sustainable operations, and maintenance, or sustainability education

Customer service experience

Bachelor's degree in a related field of study (e.g., sustainability, architecture, interior design, engineering, landscape design, building management, environmental science, environmental education)

Master's Degree or commensurate experience in a related field of study or work, such as sustainability, architecture, engineering, landscape design, building management, environmental science, environmental education, etc. Proficiency with Microsoft Office

Experience with Salesforce or similar CRM systems

Familiarity with LEED Online and Arc is preferred

Prior experience developing or maintaining SOPs, support content, or training documentation

Experience working on cross-functional teams or contributing to process improvement projects

Language

English

Proficiency in Hindi, Spanish, Chinese, Arabic or other languages of the Eastern Hemisphere would be beneficial.

About Our Total Rewards Package

Final compensation and benefits will be confirmed at the time of offer and may vary based on factors such as internal equity, relevant experience, qualifications, and employment status. Competitive compensation

- Professional development reimbursement
- Comprehensive benefits package aligned with local and national legislation.
- 6 weeks paid renewal leave after 7 years of continuous service
- Annual pay increase
- Performance Bonuses

Location: This position is hybrid in Noida, India and will be required to work onsite about 3 to 4 times a week.

Work Schedule: This is a salary-based position that will involve working at least 40 hours a week.



Standard work hours are Monday – Friday 9 AM to 5:30 PM based on candidate's time zone with some flexibility needed to attend calls with customers & staff in different time zones.

Travel %: 5 % of work time may involve travel for conference support, professional development, or team building meetings or other work-related tasks.

Green Building Council is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law.

Green Building Council (USGBC) is a mission-driven nonprofit dedicated to accelerating and scaling the transformation of the built environment. Through LEED—the world's most widely used green building rating system— and initiatives likes Greenbuild, the Center for Green Schools and advocacy, USGBC empowers professionals to drive market transformation that advances human and environmental health, climate resilience, and equity.

GBCI) is the world's leading sustainability and health certification and credentialing body, independently recognizing excellence in performance. GBCI administers project certifications and professional credentials and certificates including LEED , PERFORM , SITES , and TRUE Zero Waste ..

We are proud to be globally recognized for our leadership in green building, environmental performance, and sustainable development.

Over 120,000 LEED-certified commercial projects worldwide

Recognition in 180+ countries for innovation in green building and business practices

Opportunities to grow your career and take ownership of meaningful work

Green Building Council Leaders

Working together, each of us advances our mission by respecting all voices, trusting and supporting one another, excelling through collaboration and accountability, and continuously improving ourselves and our organization.

📌 Technical and Building Manager (Delhi)
🏢 U.S. Green Building Council (USGBC)
📍 Delhi