Customer Support Executive Location: Goa (Full-time, In-office)
The Stack is a venture backed efficacy-driven wellness brand built on clinical science, transparency, and global quality standards. We serve a discerning customer base that values credibility, clarity, and premium execution. As we scale, we are looking for Customer Support Executives who will deliver an exceptional service experience across digital communication channels.

You will be the primary point of contact for customers across email, WhatsApp, and phone. You will manage product information queries, shipping and order status requests, and work closely with our logistics and warehousing partners to ensure timely resolutions.

Respond to customer inquiries across email, WhatsApp, and phone with clarity, professionalism, and empathy.
Provide accurate product information and support customers in understanding usage, perks, and related queries.
Build and maintain customer experience SOPs and response templates to enhance consistency and efficiency.




Maintain customer records and support documentation.
Identify recurring issues, customer feedback themes, and improvement opportunities for the operations and product teams.
1-4 years of experience in customer support or service roles (D2C, FMCG, e-commerce, or logistics preferred).

- Comfortable handling customer calls and resolving issues independently.
- Experience coordinating with logistics/3PL partners is a plus.
- Basic Excel or Google Sheets skills.
- Opportunity to be the voice of a premium science-backed consumer brand.

Direct impact on customer experience and brand loyalty.
Growth path toward senior support, community, or operations roles.
Full-time in-office role based in Goa.
Monday to Friday (with flexibility based on customer needs).

Send your CV to [HIDDEN TEXT] with the subject Customer Support Executive – Goa and a short note on why you'd like to join The Stack.

📌 Customer Service Executives - Full Time (Goa)
🏢 The Stack
📍 Goa