Job Title: Customer Support Manager Exp Range: 5 to 10 Years
Mode of work: Remote
Job Description:
5+ years of experience in customer support or operations
2+ years of leadership experience managing supervisors or team leads
Experience working in fast-paced service environments (travel, hospitality, fintech, or
B2B preferred)
Strong understanding of SLA management and ticketing systems
Data-driven mindset with solid analytical skills
Exceptional communication and escalation management skills
Proven ability to coach and develop leaders
Fluent English (spoken and written) is required
Flexible availability, including weekends, day shifts, and overnight shifts as business
needs require
Innovative mindset with a strong focus on continuous improvement