The Service Desk Analyst provides support for basic incident resolution and requests reported by
basic incidents and requests regarding use of applications, software and infrastructure components.
The Service Desk Analyst would be responsible for collecting information through a customer
conversation, probing, accessing support tools, and additional support teams if needed. beyond the scope of their ability or responsibility are resolved by engaging other support teams in a
other service desks or appropriate support teams to resolve incidents that are beyond the scope of
Creates a positive customer support experience and builds strong relationships through deep
Ensures the end-to-end customer experience and acts as a single point-of-contact for the

Analyzes and resolves incidents and requests regarding use of application, software or hardware.

support teams involved in resolution to ensure incidents are resolved, requests are filled, and the
Documents resolutions and updates self-help knowledgebase.
~ Gains knowledge on applications, processes, and support to increase ability to resolve requests on

Provides after hours and on-call support as needed.
Adheres to and supports ITIL standards and procedures.
Flexible to perform other adhoc duties/shifts assigned as per operational requirement.
Competency in MS Office O365 Suite.
ITIL Foundation certification (not Mandatory)
Prior experience in supporting customers in Technical Service Desk environment.
Prior experience voice, chat & email support.




Proficiency in using support software tools –Outlook,O365, Active Directory, VPN, Service Now,
Windows 8/10 and above, iOS & Android devices.
Mechanical and Software R&D; Application support
At Schneider Electric, our values and behaviors are the foundation for creating a outstanding culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
You must submit an online application to be considered for any position with us. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

📌 Service Desk Analyst - ServiceNow - ITIL (Bengaluru)
🏢 Schneider Electric
📍 Bengaluru