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Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Operations
Business Unit:
Travel Required:
Job Overview for chat
Ø Responds to queries from customer through chat to answer queries / inquiries, provide information
and handle complaints regarding the organization’s products or services.
web chat.
Ø Update account information and performs general maintenance upon customers’ request.
services.
Ø Guides the customer to relevant web pages in the client website that offer the information they seek,
Ø Exhibits promptness and politeness using the appropriate language while answering customer queries.
meets the specified quality standards.
Customer service
Ø Maintains data confidentiality and adheres to information security and compliance norms laid out.
Key Performance Indicators
Ø First Call Resolution
Ø Net Promoter Score
Bachelor’s degree or equivalent (fresher may apply).
Undergraduates with a minimum of 1 year of customer service experience