Our solutions capture buildings, sites and scenes exactly as they are and transform that data into insight teams can use to plan, verify, investigate and act with confidence.

Across Architecture, Engineering & Construction (AECO), Geospatial and Public Safety, we support professionals who establish truth, verify progress, investigate events and protect people & places. From surveyors defining the foundations of a project, to architects and builders coordinating complex infrastructure, to public safety professionals documenting critical incidents to deliver justice to communities. And who believe in long-term impact, over short-term noise. We are seeking your support as a Renewal Specialist (m/f/d) India, Bangalore

Own and manage the complete renewal process for assigned customer accounts and territories

Proactively identify upcoming renewals and execute structured customer outreach campaigns to maximize on-time renewal rates

Prepare and deliver renewal quotations for service plans, software maintenance, subscriptions, training, accessories, and other eligible aftermarket offerings

Manage all renewal-related activities including quote generation, customer follow-up, purchase order collection, DocuSign execution, order processing, and fulfillment coordination

Maintain a healthy renewal pipeline and ensure opportunities progress according to established timelines and service levels

Maintain accurate renewal forecasts and provide visibility into pipeline health, expected close dates, renewal risks and revenue projections

Prioritize opportunities based on contract expiration dates, revenue impact, and cutomer risk factors





Actively manage renewal backlog to minimize expired contracts and reduce revenue leakage

Customer Retention & Risk Management

Identify at-risk accounts and proactively develop retention strategies to reduce churn

Document customer feedback, competitive threats, and non-renewal reasons to support continuous improvement initiatives

Educate customers on the value of maintaining active service agreements, software maintenance, subscriptions, and support coverage

Partner closely with Account Managers, Regional Sales Managers, Customer Success Managers and Customer Support teams to drive renewal success

Coordinate account strategies and customer engagement plans to ensure a seamless customer experience

Support renewal activities across diverse territories, countries, time zones, and regional business practices

Maintain accurate customer, opportunity, renewal, and forecast data within Salesforce and related business systems

Ensure compliance with established renewal processes, policies, and operational standards

Monitor renewal performance metrics and maintain strong pipeline hygiene

Contribute to process improvement initiatives focused on scalability, automation, efficiency, and customer experience enhancement

Support implementation and adoption of automated and self-service renewal programs

Collaborate with Sales, Customer Success, Customer Support, Finance, Order Management,



Operations, and Legal teams to resolve customer issues and remove barriers to renewa

Escalate critical customer concerns and contractual issues as necessary to support successful outcomes

Participate in forecast reviews, territory planning discussions, and business review meetings

Bachelor's degree in Business, Marketing, Sales, Customer Success, or a related field, or equivalent professional experience

- 2+ years of experience in renewals, customer success, inside sales, account management, or a related customer-facing role
- Experience managing recurring revenue, service contracts, maintenance agreements, software subscriptions, or SaaS renewals preferred
- Solid customer communication, relationship-building, and negotiation skills
- Experience with Salesforce CRM, Salesforce CPQ, Sales Engagement, DocuSign, SmartSheet, Microsoft Office Suite, and related business applications
- Experience with Gong and customer engagement technologies is a plus
- Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. Compensation

The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

We use differentiated technology solutions to solve our customers' most complex challenges. Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility.

📌 Renewal Underwriter - Technology (Bengaluru)
🏢 AMETEK
📍 Bengaluru