Job Overview

We are looking for a proactive and organized HR & Operations Executive to manage day-to-day human resources activities, office operations, client coordination, and administrative support in a growing digital marketing agency.

This is a multi-functional role for someone who enjoys working with people, managing processes, coordinating across teams, and keeping business operations running smoothly. The primary responsibility is HR, including recruitment, employee onboarding, attendance, leave management, payroll coordination, employee engagement, and employer branding.

In addition to HR, you will support client experience, sales and marketing coordination, office administration, and the founder’s office. You will work closely with the founder, management, and different teams, gaining practical exposure to how a digital marketing agency operates.

The ideal candidate should have strong organizational skills, clear communication in English and Hindi, attention to detail, and the ability to manage multiple responsibilities and follow-ups independently.

Key Responsibilities

1. Recruitment & Talent Acquisition

- Coordinate with managers to understand hiring requirements based on upcoming projects and business needs.
- Create and publish job postings on Naukri, LinkedIn, Indeed, the company website, and other relevant recruitment platforms.
- Keep the company careers page and job listings updated.
- Screen resumes and coordinate AI-assisted candidate screening through the company website.
- Shortlist suitable candidates and schedule interviews with hiring managers.
- Coordinate interview feedback, reference checks, and background verification.
- Discuss salary expectations, coordinate negotiations, and prepare and issue offer letters.
- Follow up with selected candidates throughout the hiring process until they join.
- Maintain candidate databases and build a talent pool for future vacancies.

2. Employee Onboarding & Documentation

- Prepare appointment letters, NDAs, joining forms, and other employee documentation.
- Collect and maintain employee ID proofs, bank details, educational certificates, and other required records securely.
- Coordinate email accounts, software access, devices, and other onboarding requirements.
- Conduct first-day induction covering the company, services, policies, teams, and workplace culture.
- Ensure joining formalities and employee records are completed accurately and on time.

3. Attendance, Leave & Payroll

- Maintain attendance records, working hours, and shift timings.
- Manage leave requests, leave balances, and the annual holiday calendar.
- Coordinate monthly payroll processing and prepare or distribute salary slips.
- Calculate sales incentives and commissions according to approved policies.
- Process reimbursements and employee expense claims.
- Maintain accurate payroll and attendance records and coordinate corrections with the relevant team.
- Support payroll-related documentation and compliance requirements.

4. Employee Engagement & Culture

- Organize birthday celebrations, festival celebrations, team outings, and team-building activities.
- Coordinate internal announcements, employee updates, and company communications.
- Help maintain a positive,



collaborative, and engaging workplace environment.
- Support initiatives that improve employee participation, satisfaction, and retention.

5. Employer Branding

- Coordinate and publish company culture content on LinkedIn, Instagram, and other relevant platforms.
- Share employee stories, achievements, milestones, and workplace updates.
- Monitor and respond to company reviews on platforms such as Glassdoor and AmbitionBox, following internal guidelines.
- Support employer branding initiatives to strengthen the company's reputation as a workplace.
- Represent the company at job fairs, college events, and relevant recruitment activities.

6. Office Administration & Operations

- Manage office supplies, vendors, housekeeping, and routine facility requirements.
- Maintain records of company assets, including laptops, equipment, and other assigned resources.
- Coordinate office visitors, access arrangements, and basic security procedures.
- Organize business travel, internal events, and other administrative arrangements.
- Track operational requirements and follow up with vendors and internal teams to ensure timely completion.

7. Client Onboarding & Client Experience

- Coordinate client onboarding by collecting required documents, account access, and information for Google Ads, Meta, websites, and related services.
- Schedule client kickoff meetings and coordinate with the relevant delivery teams.
- Conduct monthly client satisfaction check-ins and coordinate feedback surveys.
- Request and coordinate client reviews and testimonials on platforms such as Google, Clutch, and GoodFirms.
- Coordinate festival greetings, client gifts, and relationship-building activities.
- Maintain records of client contracts, NDAs, renewal dates, and related documentation.
- Follow up with internal teams to ensure client-related administrative requirements are completed on time.

8. Sales & Marketing Coordination

- Make initial calls to new enquiries and schedule meetings for the sales team.
- Coordinate with internal teams to collect performance data, results, and information for case studies.
- Format and organize proposals, presentations, company profiles, and other business documents.
- Prepare and compile company documentation required for tenders, RFPs, and business opportunities.
- Coordinate webinar and event registrations, reminders, schedules, and arrangements.
- Support sales and marketing teams with documentation, follow-ups, and routine coordination tasks.

9. Founder’s Office & Management Support

- Manage the founder’s calendar, meeting schedules, travel arrangements, and follow-up tasks.
- Track pending action items and coordinate with relevant team members to ensure timely completion.
- Follow up with the accounts team regarding pending client payments and outstanding items.




- Maintain reminders and records for company subscriptions, registrations, licenses, and renewals.
- Provide administrative and coordination support for management priorities and ongoing business activities.
- Handle sensitive company and employee information with discretion and professionalism.

Required Skills & Qualifications

Candidates should have:

- Strong organizational and time-management skills.
- Clear written and verbal communication in both English and Hindi.
- Good working knowledge of Microsoft Excel or Google Sheets.
- Strong follow-up skills and the ability to manage multiple tasks simultaneously.
- Attention to detail when handling employee records, payroll information, documents, and administrative data.
- Good interpersonal skills for coordinating with employees, candidates, clients, vendors, and management.
- The ability to maintain confidentiality when handling sensitive information.
- A proactive approach to problem-solving and completing tasks independently.
- The ability to prioritize work and meet deadlines.
- Comfort working in a quick-paced digital marketing agency environment.

Preferred Experience & Additional Skills

The following will be an advantage:

- Previous experience in HR, recruitment, payroll coordination, office administration, or business operations.
- Familiarity with HRMS and payroll platforms such as Keka, Zoho People, greytHR, or similar tools.
- Basic knowledge of payroll processes and applicable PF and ESI requirements.
- Experience working in a digital marketing agency, IT company, or other service-based business.
- Basic Canva skills for creating employee engagement and employer branding posts.
- Experience coordinating with clients, sales teams, vendors, or senior management.

Why Join Us?

- Gain exposure to HR, recruitment, employee engagement, client experience, sales coordination, and business operations.
- Work directly with the founder and management team.
- Understand how a digital marketing agency operates across different departments.
- Take ownership of diverse responsibilities and develop practical problem-solving skills.
- Build experience across people management, administration, and business coordination.
- Have opportunities to grow into an HR Manager, HR & Operations Manager, or Business Operations Manager role as the company expands.

What Success Looks Like

- Recruitment processes, interviews, and employee onboarding are coordinated smoothly.
- Attendance, leave, payroll, and employee records remain accurate and organized.
- Office operations and administrative requirements are handled reliably.
- Client onboarding and satisfaction activities receive timely follow-up.
- Sales, marketing, and management teams receive dependable coordination support.
- Important renewals, documents, action items, and deadlines are tracked consistently.
- Employees, clients, and management experience professional and responsive support.

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Ability to commute/relocate:

- Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

📌 HR & Operations Executive (Ghaziabad)
🏢 Web5G Technology
📍 Ghaziabad