Consultant / Assistant Manager/Manager HR Applications Technology (ITSM | PeopleSoft | CSOD | Integrations)

Role: HR Applications Technology Service Delivery.
Location: Reliable Tech Park, Airoli (Navi Mumbai)
Experience: 8 to 12 Years (37 years in HR Tech / Digital Transformation)
Employment Type: Full time

Looking for an HR Applications Technology Consultant to run ITSM-led operations, vendor governance, and integrations across a global HR tech landscape. Strong exposure to PeopleSoft / CSOD / Symphony (or similar HR platforms), along with API + SQL skills and proven incident/problem management ownership is key.

Job Purpose:

Act as a strategic bridge between complex HR technology environments (on-prem + SaaS) and seamless service delivery. Ensure stability, optimization, continuous improvement, and roadmap alignment through robust ITIL/ITSM processes, strong vendor governance, and integration oversight.

Key Responsibilities:

- Own end-to-end ITIL/ITSM operations for HR applications: incident, problem, change, SLA tracking, major incident communications.
- Set up and run health checks, monitoring frameworks, and performance dashboards to ensure high availability and stability.
- Drive vendor governance: reviews, audits, service performance,



and ensure delivery aligns with contracts and business priorities.
- Manage integrations & quality assurance across HR systems using REST/SOAP APIs, data mapping, batch jobs, and SQL validation.
- Maintain process/architecture documentation: process library, architecture diagrams, technical roadmaps; run periodic operational reviews with stakeholders.

Must-Have:

- 8–12 years overall experience with 3–7 years in HR Tech / Digital Transformation / HR Applications Support & Optimize.
- Strong hands-on ownership of ITSM / ITIL processes (incident/problem/change, SLAs, major incidents).
- Experience in 2+ HR platforms such as PeopleSoft, CSOD, Symphony, PeopleStrong, Compport (any two or more).
- Solid integration + data skills: REST/SOAP APIs, data mapping, batch processing, SQL querying/validation.
- Strong stakeholder & vendor management experience (SLA governance, audits, escalation handling).

Good-to-Have:

- ITIL Foundation (or HR Tech certifications).
- Exposure to OEM/SaaS roadmap reviews and translating roadmap items into business value.
- Automation mindset (identifying opportunities to reduce cycle time / improve service delivery).

📌 HR Technology Service Delivery Manager (ITIL Certified) (Navi Mumbai)
🏢 Birla Management Centre Services
📍 Navi Mumbai