Job Summary

Your Career The Customer Success team is critical to our customers and is a cornerstone of our success. As a team, we are responsible for the health of our customers and work to ensure they are getting the most out of our products. We are a team of problem-solvers who are passionate about our customers and are focused on delivering a world-class customer experience.

Your Impact Serve as the lead strategic advisor and subject matter expert for customers undertaking a full-scale SOC modernization with XSIAM. Lead multi-national SOC transformation programs, consolidating fragmented processes into a unified, AI-driven platform. Direct enterprise-scale XSIAM deployments, guiding customers from initial strategy through to full operationalization. Devise and oversee comprehensive log ingestion strategies to ensure high-quality data fuels the XSIAM platform. Architect and implement sophisticated detection strategies and correlation rules to fortify customer defenses against advanced threats. Proactively collaborate with Product and RD teams to incorporate field insights into roadmap priorities, ensuring alignment on shared objectives. Transform ambiguity into structured action plans, driving accountability and ensuring all stakeholders follow through on commitments. Identify opportunities to simplify complex workflows and enhance analyst alert handling and response through automation.

Qualifications





- Bachelors degree with 15 years of experience, or Masters degree with 12 years of experience, or PhD with 8 years of experience in a related field.
- Demonstrated experience running a Security Operations Center (SOC), with a proven track record of modernizing operations.
- Extensive hands-on experience in deploying and integrating SIEM/security analytics solutions within large enterprise environments.
- Deep expertise with Security Operations Center (SOC) tooling, processes, and workflows.
- Hands-on technical mastery across SIEM, SOAR, EDR, cloud security, and threat intelligence.
- Robust expertise in Regular Expressions (Regex).

Preferred Qualifications

- Exceptional executive presence, with strong communication skills to engage with stakeholders from the SOC analyst to the CISO.
- Experience acting as a trusted advisor to senior security leaders, with the ability to diagnose challenges and deliver strategic recommendations.
- Familiarity with a range of SIEM technologies, such as Splunk and IBM QRadar.
- Industry-recognized certifications such as CISSP, GIAC, etc.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Principal Professional Services Engineer (Mumbai)
🏢 Palo Alto Networks
📍 Mumbai