Job Summary

The Manager - Credit Collections will lead and oversee the end-to-end credit control and collections function for Media and Non-Media clients. The role is accountable for driving cash collection performance, managing client and OpCo escalations, ensuring strong governance and SOX compliance, and leading a team of Credit Controllers to achieve Group cash and AR targets.

Responsibilities

Collections Cash Management

- Drive cash collections performance across assigned market portfolio and keeping NWC favourable.
- Resolve aged debt (>60 days), high-risk accounts, disputes, and reconciliations.
- Ensure daily cash identification and same-day allocation including cheques.
- Lead weekly and monthly cash forecasting and variance analysis
- Recommend monthly doubtful debt provisions.

Client, OpCo Stakeholder Management

- Act as senior escalation point for clients, OpCos, Billing, Treasury, and Finance.
- Lead client and OpCo review meetings.
- Negotiate payment terms and settlement agreements.
- Provide clear management reporting to senior stakeholders.

Team Leadership Performance Management

- Lead and develop Credit Controllers / Senior Credit Controllers.
- Ensure consistent use of systems, trackers, and documentation standards.
- Monitor KPIs, quality of output, and support development plans.

Controls, Compliance Governance

- Ensure compliance with Group Credit Policy and SOX controls.




- Maintain integrity of AR notes and dispute documentation.
- Prevent unauthorized reversals, write-offs, or adjustments.

Reporting Process Improvement

- Weekly debtor reviews and monthly management reports.
- Own cash forecasts and performance reporting.
- Act as AR/Collections SME for system and process enhancements.

Requirements

- Mumbai
- Shift - Nigh Shift (6.30PM onwards)
- Graduate/Post Graduate in Finance, Accounting, Business, or related discipline (MBA preferred).
- 15+ years Credit Collections experience within a multinational organisation
- Prior people-management or mentoring experience is MUST
- Energetic, detailed oriented, able to adhere to deadlines in a timely manner
- Solid communication skills for negotiation reconciliation.
- Collection exposure to international clients is must.
- Proficiency in excel and word is required.
- Commercially focused with a strong Client service approach
- Confidence in dealing and building relationships both internally and externally
- Well organised with strength in prioritising
- Flexible attitude to achieve results

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager - Collections (Mumbai)
🏢 WPP
📍 Mumbai