Are you passionate about delivering exceptional customer experiences through voice support?

Join Firstsource as a Sr. Executive Voice Process and be a part of a dynamic, rapid-growing team!

Location: Malad Athena Tower , Mumbai

Eligibility: HSC with 2+ years of experience / Graduate Freshers Welcome

Shift: Rotational Shifts (247)

Employment Type: Full-Time

Key Responsibilities:

Handle customer queries through inbound/outbound voice support Provide accurate and timely resolutions to customer concerns

Deliver exceptional customer service while meeting quality standards

Maintain professionalism and empathy during customer interactions Document customer interactions and follow established processes

Requirements:

Excellent verbal communication skills in English

HSC with a minimum of 2 years of experience or Graduate Freshers are welcome

Strong customer service and problem-solving skills

Basic computer knowledge and typing skills

Willingness to work in 247 rotational shifts

Why Join Firstsource?

Career growth opportunities

Comprehensive training and development

Collaborative and inclusive work environment

Interested candidates can share resume at [email protected]

📌 Customer Service Associate (Mumbai)
🏢 Firstsource
📍 Mumbai