Role & responsibilities :

Job Description: CRM Executive

Experience: Fresher - 2years

Office Location: Okhla phase 1

Role Overview

We are looking for a customer-focused CRM Executive with experience in client handling and design consultation.

Key Responsibilities

* Handle customer enquiries through calls, WhatsApp.

* Understand customer requirements, design preferences, budget, location, and project timelines.

* Robust customer coordination & follow-up skills.

* Explain Home Chapters offerings and consultation process.

* Qualify leads based on customer requirements, budget, purchase intent, and readiness.

* Schedule consultations and hand over qualified leads to Design & Sales Consultants with complete customer information.

* Maintain accurate customer records,



interaction history, follow-ups, and lead status in the CRM.

* Ensure timely responses and a positive initial customer experience.

Candidate Profile

* 0-2 years of experience in CRM, customer handling.

* Excellent communication, listening, and relationship-building skills.

* Proficiency in CRM software, Excel, and WhatsApp Business.

Role Clarification: This position focuses on customer handling,, and lead qualification.

Apply: Share your CV with current and expected CTC via (phone hidden) or email at [email protected].

📌 Crm Executive (Female Preferred) (New Delhi)
🏢 HomeChapter
📍 New Delhi