Reports To: Unit Head

Qualification: Graduate / MBA / PGDBM

Experience: Minimum 2 years of managerial experience

Key Responsibilities

1. Sales & Business Performance

- Achieve departmental sales and budget targets.
- Develop action plans and tactics to maximize revenue.

2. Competition Analysis

- Monitor competitor activities, pricing, promotions, and merchandise.
- Maintain and update competitor data regularly.

3. Inventory Management

- Ensure smooth stock movement from receiving bay to sales floor.
- Conduct stock audits and perpetual inventory checks.
- Drive stock rotation and improve stock turns through effective displays.

4. Customer Service Excellence

- Ensure customers receive value-added services such as gift wrapping, alterations, and exchanges.
- Minimize complaints and create a superior shopping experience.

5. Customer Feedback & Complaint Resolution

- Record and track customer feedback and complaints.
- Ensure service recovery within 72 hours.
- Convert customer dissatisfaction into positive experiences.

6. Manpower Planning

- Schedule manpower according to customer footfall patterns.




- Ensure adequate staffing during peak hours.

7. Visual Merchandising & Floor Presentation

- Implement VM plans based on local customer needs and stock availability.
- Guide supervisors on execution and display standards.

8. Merchandise Display Management

- Plan product displays for maximum visibility and sales.
- Communicate display strategies to the team.

9. Reporting & Analysis

- Analyze business reports and identify improvement opportunities.
- Ensure timely reporting and compliance with company processes.

10. Shrinkage Control

- Identify high-risk products and common pilferage methods.
- Implement measures to reduce stock loss and shrinkage.

Key Skills Required

- Team Management
- Excellent Communication Skills
- Sales & Target Achievement
- Retail Operations
- Inventory Control
- Customer Service
- Visual Merchandising
- Data Analysis & Reporting
- Problem Solving
- Leadership & People Management
- Loss Prevention

📌 Department Manager (New Delhi)
🏢 Shoppers Stop
📍 New Delhi