Excellent English & Hindi communication skills grammar, spelling, and sentence structure must be strong.
Strong customer service, problem-solving Skills
Freshers & Experienced are welcome to apply!
Immediate joiners only.
Job Description:
As an Domestic Process Associate for a Collection Executive and Customer Support Representative domain, you will be responsible for handling customer from Domestic clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a skilled and courteous tone at all times.
Key Responsibilities:
- Handle inbound queries from customers in a professional and friendly manner.
Identify and resolve customer complaints by providing timely solutions.
Maintain a high level of customer satisfaction by addressing inquiries promptly.
Meet individual and team performance metrics, including handling time, customer satisfaction, and issue resolution.
Work collaboratively with cross-functional teams to resolve escalated issues.
- Work Location: Bommanahalli, Tin Factory, Marathalli