Job Summary

Role: Associate - Customer Service

Experience: 0- 6 Months

Job Location: Chennai

Responsibilities

- Interacting with customers via phone, email, or chat to provide assistance and resolve issues or concerns.
- Handling customer complaints and escalations in a timely and skilled manner.
- Maintaining accurate records of customer interactions and transactions.
- Collaborating with other departments such as sales or technical support to resolve complex issues.
- Providing product or service information to customers as needed.
- Identifying and escalating issues that require additional attention to the appropriate departments.
- Keeping up-to-date with product or service changes and updates to provide accurate information to customers.
- Following up with customers to ensure that their issues have been resolved to their satisfaction.




- Meeting or exceeding performance metrics such as call handling time, customer satisfaction, and quality assurance standards.

Desirable Skills

- Should be comfortable in dealing with senior leadership (internal external)
- Communication Skills - Excellent verbal and written communication skills with ability to explain ideas very clearly.
- Self-motivated and flexible, with an ability to work independently.
- Shift Timing: Should be willing to work in night Shifts (US Shifts)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate - Customer Service (Chennai)
🏢 OJCommerce
📍 Chennai