The Production Support Lead will lead from Operations Prod Support Standpoint Actively participate in applications production support ensuring high availability performance and stability of critical systems Act as the primary onshore contact for business stakeholders coordinating closely with offshore teams for L2 incident problem and change management Perform hands on troubleshooting root cause analysis RCA and resolution of complex application and data issues Oversee impact due to production releases monitoring ing and operational readiness while ensuring SLA and compliance adherence Drive continuous improvement mentor support teams and ensure clear communication across operations development and business users
Key Skills
IBM DataStage
SQL Netezza
UnixLinux
Control M
ServiceNow SNOW
Incident Problem Change Release Management
Required Skills Competencies
Solid technical experience in ETL L2L3 production support using IBM DataStage and SSIS
Proven ability to troubleshoot ETL failures performance issues and scheduling operational incidents
Unix Linux with monitoring job scheduling and performance optimization in production environments
Expertise in ITIL processes and service delivery frameworks
Excellent leadership communication and Problem Solving skills during chaotic situations
Education
Bachelors degree in computer science Information Technology or related field
ITIL certification preferred
Skills
Mandatory Skills : IIS-Datastage
📌 Data Stage Developer (Chennai)
🏢 Elabs Infotech
📍 Chennai
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