Roles & Responsibilities

Key Responsibilities:

- -Day-to-day operational support for ServiceNow Hardware Asset Management (HAM), including incidents, remediation, and requests.
- -L2/L3 support for complex hardware assets, inventory, and lifecycle issues.
- -Maintain complete, accurate, and current hardware asset records across all lifecycle stages in ServiceNow.
- -Monitor and manage the HAM operations mailbox and respond within defined SLAs.
- -Coordinate with Truist vendor partners to track devices and returns.
- -Process and remediate ASN (Advanced Shipping Notice) discrepancies.
- -Analyze asset data imports using Import Sets and Transform Maps.
- -Perform end-to-end remediation for asset data discrepancies and failures.
- -Support HAM configuration changes, minor development, enhancements, and defect fixes.
- -Ensure changes are implemented without impacting production stability.
- -Produce monthly inventory reports, KPIs, metrics, and measurements.
- -Support audit, compliance,



documentation, and continuous improvement initiatives.
- -Translate business and technical requirements into user stories and actionable tasks (e.g., Rally).
- -Advanced certifications in IT Hardware Asset Management, such as IAITAM CHAMP, CAMP, CSAM, CITAD.
- -Experience with ServiceNow Incident and Service Catalog.
- -Knowledge of ITIL, Agile methodologies and Rally.

Technical Requirement

Required Skill: Servicenow HAM

Additional Responsibility

Location : Hyderabad STP (Gachibowli)

Educational Requirement

Master Of Comp. Applications,Master Of Engineering,Master Of Science,MTech,Master of Business Administration,Bachelor of Engineering,Bachelor Of Technology

Preferred Skills

Technology->Infra_ToolAdministration-ITAM->HP AssetManager

Service Line

Cloud & Infrastructure Services

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📌 CISNGE - Senior Associate Hardware Asset Management (Hyderabad)
🏢 Infosys
📍 Hyderabad