Role & responsibilities

- Manage Patient Scheduling: Handle inbound and outbound calls to schedule, reschedule, or cancel patient appointments while maximizing clinic calendar efficiency.
- Coordinate Registration & Intake: Guide patients through the digital onboarding process, ensuring all demographic forms, medical histories, and consent papers are accurately completed.
- Execute Insurance Verification: Contact US insurance carriers or utilize digital clearinghouses to verify patient eligibility, benefits, copays, and deductibles prior to appointments.
- Resolve Routine Inquiries: Answer patient and vendor questions professionally via phone, email, and live chat regarding clinic hours, locations, basic policies, and billing.
- Update EHR/PMS Systems: Input accurate, real-time data directly into the clients Electronic Health Records (EHR) and Practice Management Systems (PMS).
- Maintain Strict Data Privacy: Strictly adhere to HIPAA regulations and company security protocols to safeguard protected health information (PHI) at all times.





Preferred candidate profile

- Experience: Minimum of [1 - 2+ years] of experience as a virtual medical receptionist, medical assistant, or customer service representative in the US healthcare industry.
- Communication: Flawless verbal and written English communication skills with a warm, empathetic, and qualified phone presence.
- Technical Savvy: Hands-on experience navigating common medical billing and EHR software (e.g., eClinicalWorks, Athenahealth, AdvancedMD, WebPT) and VOIP phone systems.
- Industry Knowledge: Basic understanding of US healthcare structures, insurance terminologies (copay, deductible, prior-authorization), and HIPAA privacy rules.
- Attributes: Exceptional multitasking abilities, high attention to detail, and a problem-solving mindset.

Perks and benefits

- CTC: As Per Industry Standards
- Collaboration with US leadership team real global exposure

📌 Virtual Front Desk Assistant (US Healthcare) (Hyderabad)
🏢 CHAITANYA UNIVERSITY
📍 Hyderabad