Job Summary

The Customer Support Executive plays a key role in delivering a seamless parent experience by engaging with prospective customers, understanding their requirements, and supporting them throughout the enquiry journey. The role also involves managing escalations, coordinating with internal teams, and ensuring timely follow-ups to maintain high levels of customer satisfaction.

Job Details

Job Title: Customer Support Executive

Location: Mahadevapura, Bangalore

Work Mode: Work from Office

Reports to: Manager - Customer Service

Responsibilities

- Customer Engagement Lead Management
- Connect with leads through tele-calling and understand customer requirements.
- Pre-qualify prospects and guide them through the enquiry process.
- Schedule center tours for parents and ensure timely follow-ups.
- Maintain accurate lead updates and communication records.

- Customer Support Escalation Handling

- Handle customer queries and escalations with empathy and professionalism.
- Coordinate with internal teams to ensure prompt issue resolution.
- Ensure timely follow-ups and closure of customer concerns.
- Deliver a positive and seamless customer experience at every touchpoint.

- Coordination Communication

- Work closely with center teams and other stakeholders for smooth execution.




- Ensure clear and effective communication with parents and internal teams.
- Support business objectives through proactive customer engagement.

- Work Schedule

- 5.5 days working
- Saturday Sunday - Work From Home

Candidate Profile

- Education: Bachelor's degree preferred
- Experience: 1-4 years of experience in Customer Support, Presales, Tele-calling, or Customer Service roles. Experience in handling customer interactions and escalations will be an added advantage.

Key Competencies

- Strong communication and interpersonal skills
- Customer-first approach with problem-solving mindset
- Ability to manage escalations and coordinate effectively with teams
- Positive follow-up and organizational skills
- Self-driven, energetic, and target-oriented
- Ability to work in a fast-paced customer-focused environment

Required Skills

- Ability to work under pressure
- CRM/Salesforce
- Communication Skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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