- Manage front office operations, including handling guest inquiries and resolving issues professionally.
- Provide exceptional customer service by being courteous, attentive, and responsive to guests' needs.
- Maintain accurate records of guest interactions, transactions, and preferences.
- Coordinate with other departments to ensure seamless service delivery.
- Develop and implement effective strategies to enhance guest satisfaction and loyalty.
- Collaborate with the team to achieve high performance standards and goals.
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