- Handle customer inquiries through various channels such as chat, email, and phone calls.
- Resolve customer complaints and issues in a timely and professional manner.
- Process transactions, answer questions about products/services, and provide solutions to customers' problems.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-10 years of experience in BPO/Call Centre environment with focus on customer service/support.
- Strong communication skills with excellent verbal/written English proficiency.
- Ability to work in a fast-paced setting with multiple priorities simultaneously.
- Proficiency in blended process (semi-voice), domestic process, international process, non-voice processes.