About Us ISMG is a global intelligence firm and media
powerhouse, leading the way in cybersecurity, enterprise IT, and
digital transformation. With 10+ brands, 38 digital media
properties, and over 400 premier events annually—ISMG connects a
network of over 2M executives, decision-makers, and innovators with
the insights and opportunities they need to stay ahead. We’re not
just evolving—we’re accelerating. By continuing to enhance our
solution offerings and expand our market reach, we’re entering one
of the most exciting phases in our company’s growth. This is the
moment to join us. The Opportunity We’re seeking a strategic,
proactive, and highly organized Customer Success Manager to join
our fast-growing Digital Campaigns team. This is a high-impact,
client-facing role focused on driving campaign success,
strengthening client relationships, and delivering a best-in-class
customer experience across a large portfolio of digital marketing
programs. This role is ideal for someone who thrives in a
fast-paced workplace, enjoys balancing multiple priorities, and
brings a consultative, solutions-oriented mindset to client
management. More than a traditional “issue-response” CSM, we’re
looking for someone who can act as a strategic campaign partner —
proactively guiding clients, identifying opportunities, and owning
the narrative and success of each engagement. You’ll collaborate
closely with Sales, Operations, and Leadership teams while serving
as a trusted advisor to clients across the cybersecurity and
enterprise technology landscape. What You'll Do Manage a high
volume of concurrent digital marketing campaigns while ensuring
timelines, deliverables, and client expectations are consistently
met. Serve as the primary point of contact for clients throughout




the campaign lifecycle, building trusted relationships through
proactive communication, strategic guidance, and exceptional
service. Lead client touchpoints including campaign kickoffs,
insight calls, performance reviews, and strategic planning
discussions. Monitor campaign performance, analyze KPIs, identify
trends, and proactively address risks or gaps to ensure successful
outcomes. Partner closely with Account Executives and internal
stakeholders to support client retention, growth opportunities, and
overall account success. Translate campaign performance data into
actionable recommendations and strategic insights for clients.
Collaborate cross-functionally with Campaign Operations, Sales,
Product, and Leadership teams to deliver a seamless customer
experience. Contribute to process improvements, operational
efficiency initiatives, and evolving best practices as the Customer
Success function continues to scale and mature. Maintain accurate
documentation, client notes, and campaign tracking within
Salesforce, Monday.com , and other internal systems. What You Bring
to the Table 3–5 years of experience in a client-facing Customer
Success, Account Management, Campaign Management, Sales Planning,
Client Services, or Digital Marketing role. Bachelor’s degree in
Marketing, Communications, Business, or a related field preferred.
Strong preference for candidates with experience in B2B media,



ad
tech, digital publishing, agency, or integrated marketing
environments. Proven ability to manage multiple high-volume
campaigns simultaneously with strong attention to detail,
organization, and follow-through. Excellent communication and
relationship-building skills, with the ability to confidently
engage with clients, internal stakeholders, and executive-level
contacts. Strategic and proactive mindset with strong
problem-solving abilities and a sense of ownership over client
outcomes. Comfortable navigating ambiguity, adapting quickly, and
operating independently in a growing and evolving team environment.
Ability to analyze campaign performance data, identify trends, and
communicate insights effectively. Experience with Salesforce,
campaign management platforms, or project management tools such as
Monday.com is a plus. Familiarity with cybersecurity, enterprise
technology, digital media, or B2B marketing is strongly preferred.
Why ISMG? Join a global, fast-growing media and intelligence
organization at the forefront of cybersecurity, AI, and enterprise
technology. Be part of a highly team-oriented, evolving Customer
Success organization with significant opportunity for growth and
career development. Work alongside talented sales, operations,
editorial, and marketing professionals driving impactful client
programs for leading enterprise brands. Gain exposure to strategic
client partnerships, innovative digital campaign solutions, and
executive-level stakeholder engagement. Thrive in a culture that
values accountability, initiative, collaboration, and continuous
improvement ? Ready to be part of something bigger? Apply now or
visit ISMG.io to learn more!

📌 Customer Success Manager (Maharashtra)
🏢 ISMG Careers
📍 Maharashtra