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Senior Revenue Operations Manager
Location: India, Hyderabad
Region: Arup Digital Products
Group: Business Management & Operations
Grade: 5
Employment type: Permanent, full time
1. Joining Arup
Arup's purpose, shared values and collaborative approach have set us apart for 80 years, guiding how we shape a better world.
Arup Digital Products (ADP) develops and commercialises specialist engineering software globally. Our ambition is to become a commercially robust software business that turns Arup's trusted expertise into scalable products that provides strategic value for the firm. As ADP diversifies across products, markets and regions, we need connected customer and revenue journeys, trusted data and systems that combine global consistency with appropriate local flexibility.
We are seeking an experienced Senior Revenue Operations Manager to build and lead a scalable revenue-operations capability for our growing multi-product, international software business.

2. The Chance
This role will build the revenue operations backbone for ADP's next phase of growth. You will own the systems, data and operating processes that support the customer-to-revenue lifecycle, helping ADP scale new products, commercial models and markets with greater consistency and control.
You will own the development roadmap for Dynamics 365, HubSpot and any other key commercial operations systems for ADP. Our Dynamics platform extends beyond conventional CRM to support product and pricing data, quoting, order and licence delivery records, invoice preparation,



royalty reporting and customer support. You will lead the developers and delivery partners who maintain and improve this environment.
Working across Sales, Marketing, Product, Software Engineering, Customer Support and Success, Customer Operations, Finance and Digital Technology, you will translate agreed pricing, product, licensing and go-to-market decisions into scalable systems, data, workflows and controls.
The role sits within ADP's Operations Function. Reporting to ADP's Global Commercial Manager, you will work cross-functionally across the global business and manage the India-based CRM development team, specialist technology suppliers and relevant Arup Digital Technology stakeholders.
You will use AI, automation and workflow technology to simplify work, improve data quality and reduce cost,.
You will shape a business-led revenue systems roadmap, strengthening ownership of commercial data and determining how Dynamics, HubSpot, licensing tools and wider Arup platforms should work together. This will include representing ADP's requirements in any future integration between Dynamics and Arup's wider commercial systems.
Your principal responsibilities will include:
• Own the development roadmap and governance for Dynamics 365, HubSpot, licensing tools and connected revenue systems,



aligning investment and delivery priorities with ADP's product pipeline and growth plans.
• Lead ADP's in-house D365 CRM developers, HubSpot consultants and technology partners, setting priorities, requirements, delivery standards, testing, documentation, releases and user support arrangements.
• Own HubSpot as ADP's top-of-funnel platform, governing lead capture, quality, lifecycle stages and hand-off to Dynamics.
• Oversee integrations across CRM, marketing, licensing and finance systems, defining process boundaries, data flows, controls and ADP's requirements for future platform changes.
• Lead revenue operations improvements with an aim to increase robustness to handle multiple product portfolios across multiple regions. Improvement aspects in both processes and revenue data quality & definitions.
• Enable functional leads to establish clear data ownership, governance and quality standards across the commercial lifecycle.
• Partner with functional leaders to translate agreed pricing, product configurations, licensing models and go-to-market decisions into scalable operating systems and processes.
• Establish the system controls, data and reporting processes required to support reliable commercial and financial reporting, including sales commission calculations, working closely with Finance and other functional owners and supporting relevant audit coordination.
• Enable Finance and Sales to operate effective forecasting processes through appropriate systems, data, controls and governance.
• Drive system adoption through appropriate technology training, onboarding, SOPs, in-system guidance and maintained knowledge content.
• Implement AI and automation where appropriate and rem

📌 Senior Revenue Operations Systems Manager (Hyderabad)
🏢 Arup
📍 Hyderabad