Company Description Epsom Wellness & Longevity is a premier wellness destination offering advanced cryotherapy, aesthetic, and holistic wellness services designed to revitalize the body and mind. The spa specializes in cutting-edge cryotherapy treatments that support physical recovery, stress relief, and overall well-being. Guests experience services in a state-of-the-art facility that provides a serene and refreshing environment to maximize therapeutic benefits. A team of skilled, certified professionals leads every session, with a strong focus on safety, comfort, and effectiveness. The spa is dedicated to delivering high-quality, personalized care to help guests feel and perform at their best. Roles & Responsibilities 1. Welcome clients and ensure a warm, qualified and hospitable experience at the clinic. 2. Handle front-desk operations, client enquiries and appointment scheduling. 3. Coordinate client consultations with doctors, dermatologists and cosmetologists. 4. Attend to incoming calls, WhatsApp enquiries and client requests. 5. Make a minimum of 100 outbound calls daily to clients from the clinic database, enquiry records, leads and other reference sources to generate appointments, coordinate consultations, conduct follow-ups and encourage client visits. 6. Manage appointment bookings, confirmations, rescheduling and reminders. 7. Explain basic information about clinic services, treatments, packages and ongoing offers. 8. Coordinate with the clinical team to ensure smooth client visits and treatment schedules. 9. Maintain client records, appointment details and enquiry databases.



10. Follow up with clients regarding consultations, appointments, feedback and future visits. 11. Assist in client retention and encourage repeat visits through regular engagement. 12. Coordinate with the sales and clinic management teams for lead follow-ups and conversions. 13. Handle client feedback and basic complaints professionally, escalating concerns when required. 14. Assist with billing, payments and maintaining front-desk records. 15. Ensure the reception area and client waiting areas are clean, organised and presentable. 16. Maintain qualified grooming and ensure a high standard of customer service. Eligibility & Experience
· Graduate in any relevant discipline.
· Freshers with good communication, convincing and sales skills may apply.
· Prior experience in front-desk operations, hospitality, customer service, salons, aesthetic clinics or medical spas will be preferred.
· Basic computer knowledge and familiarity with MS Office.
· Experience in handling client enquiries and appointment coordination is an advantage. Required Skills
· Excellent verbal and written communication skills.
· Good client convincing and sales generation skills
· Pleasant personality and professional grooming.
· Strong interpersonal and client-handling skills.
· Good coordination and organisational abilities.
· Ability to multitask and manage front-desk responsibilities.
· Customer-oriented approach with a focus on client satisfaction.
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· Basic sales and client-conversion abilities.

📌 Guest Relations Specialist (Mumbai)
🏢 Epsom Wellness and Longevity
📍 Mumbai