? We’re Hiring | Customer Service Manager ?

Location:
Peak Potentia, Gurugram (On-site) ?

Salary:
₹6-8 LPA ?

Experience:
2+ years ? Industry: Education & Academic Services Peak Potentia is looking for a Customer Service Manager to join our growing team We are seeking a dependable, organised, and customer-focused qualified who can manage daily operations, communicate effectively with parents and students, and ensure a smooth service experience.

Key Responsibilities
* Manage parent and student enquiries, concerns, and follow-ups.
* Oversee customer service operations and maintain service quality.
* Coordinate with academic mentors and internal teams.
* Manage student onboarding, class scheduling, and service-related communication.
* Maintain CRM records and track enquiries and conversions.
* Handle escalations and resolve issues professionally.
* Prepare regular reports and monitor team performance. Who We’re Looking For:




* Bachelor’s degree in any discipline; BBA/B.
Com preferred.
* 3–6 years of relevant experience in customer service, client relations, or operations.
* Prior experience in education, EdTech, or academic services is an advantage.
* Good communication and interpersonal skills.
* Working knowledge of MS Excel, Google Workspace, and CRM tools and AI tools like Chatgpt
* Strong organisational skills and a practical, solution-oriented approach.
* Ability to manage multiple responsibilities and work independently. ? Interested candidates can send their CV to [email protected] Subject: Application – Customer Service Manager Know someone who would be a good fit? Tag them or share this opportunity #Hiring #GurugramJobs #CustomerServiceManager #PeakPotentia #EducationJobs #JobsInGurgaon #CustomerExperience #NowHiring •

📌 Customer Service Manager (Gurugram)
🏢 Peak Potentia
📍 Gurugram