Designation;
- Team Leader
Location:
- Ghansoli Shift: 5 days rotational shifts Salary upto 7.5 lpa
Key Responsibilities
Team Leadership & People Management
-
• Supervise and manage a team of inbound and outbound healthcare customer service agents.
• Assign daily workloads, manage rosters, and ensure optimal staffing coverage.
• Conduct regular coaching sessions, performance reviews, and training.
• Motivate team members to meet productivity, quality, and attendance targets. Inbound & Outbound Call Operations
• Oversee inbound calls related to:
• Patient inquiries
• Advantages, eligibility, claims, and billing questions
• Manage outbound calls to:
• Patients for follow-ups, reminders, and resolutions
• Insurance companies or healthcare stakeholders as required
• Handle escalated calls professionally and ensure first-call resolution where possible.
• Ensure accurate documentation of all interactions in CRM systems. Interested candidates can connect with
- HR Mamta
- (phone hidden)
[email protected] Immediate Joiners Preferred.
📌 Team Lead (Navi Mumbai)
🏢 TP
📍 Navi Mumbai