Company Description PDA E-Services Pvt Ltd is a fast-growing Global Capability Centre (GCC) for Piccadilly Dental Alliance, a trusted US-based dental healthcare organization. Established in 2022, the company provides comprehensive operational and administrative support to dental practices across the United States. The team combines experience, expertise, and a strong commitment to enabling healthcare providers to focus on high-quality patient care while PDA E-Services manages backend and business functions. With steady headcount growth, expanded service functions, and a move to a larger office planned for July 2025, the organization is scaling its presence in India’s service industry. PDA E-Services is driven by a mission to deliver reliable healthcare support services, enhance operational efficiency, and foster growth for both clients and team members.
• Role Description ?

What You'll Do
• Handle inbound and outbound patient communication
• Schedule appointments for patients across U.
S.



time zones
• Assist patients with insurance-related inquiries and coordination
• Respond to patient queries via phone, email, and chat
• Maintain accurate patient records and documentation
• Collaborate with U.
S.-based practice teams and leadership ? What We're Looking For: ✅ 1–3 years of experience in Healthcare BPO / International Voice Process ✅ Excellent verbal and written English communication skills ✅ Solid customer service orientation ✅ Comfortable working in U.
S. night shifts ✅ Ability to multitask and work in a fast-paced environment ? Why Join PDA E-Services?
• 5-day work week
• Opportunity to work directly with U.
S. healthcare practices
• Career growth in a fast-growing GCC environment
• Collaborative and professional work culture

📌 Associate / Senior Associate – US Healthcare Voice Process (Pune)
🏢 PDA E Services
📍 Pune