Department – Customer Engagement

Location – Bangalore

Novo Nordisk India Pvt. Ltd (Affiliate Office)

Shape the future of customer engagement through digital innovation, data governance and responsible AI – all in service of reaching more patients across the globe.

Your recent role

As Sr Manager – Digital & Data Innovation and Governance, you will sit at the intersection of innovation, data and compliance, driving how we engage with healthcare professionals and patients through smarter, more connected digital experiences. This is a role where strategic thinking meets hands-on execution – from identifying emerging technologies and leading proof-of-concept pilots to building the governance frameworks that keep our data trusted and our practices compliant.

Your key responsibilities will include:

- Identifying and evaluating innovative digital and technology-enabled approaches – including AI, automation, conversational platforms and digital health solutions – to improve HCP and patient engagement
- Co-creating new engagement concepts, pilots and use cases with Omnichannel, Patient Engagement, Marketing and Medical teams, and leading them from ideation through to scale-up
- Establishing and maintaining data governance frameworks, including data ownership, stewardship, quality standards, metadata, access controls and retention requirements
- Enabling trusted data products, dashboards and insights that support engagement decision-making, while driving data literacy across relevant teams
- Conducting and coordinating IT risk assessments for digital platforms, data solutions, AI use cases, vendors and integrations – covering privacy, cybersecurity, access management and third-party risk
- Establishing responsible AI controls, including use-case assessment, human oversight, transparency, validation and ongoing monitoring
- Acting as the Digital, Data and Governance subject-matter expert for Customer Engagement, representing the function in relevant global digital, data,



risk and governance forums

Your new department

As part of International Operations, you will join our largest operational unit. Covering 194 countries and 95% of the world's population, more than 18,000 of us work passionately to serve 35 million patients each day. With a promise to outperform the competition, we continue to be the growth driver for Novo Nordisk, and to improve health at scale across the globe.

You will join Customer Engagement team in Bangalore, working closely with brand, commercial, analytics and operations colleagues to create coordinated, data-driven and AI-enabled customer experiences. This is a team that thrives on turning complexity into clarity – connecting the dots between channels, data and human insight to deliver engagement that truly resonates.

Your skills & qualifications

We're looking for someone who can bridge the worlds of innovation, governance and compliance with equal confidence – and who thrives in a fast-moving, cross-functional environment. You'll bring with you:

- 8–12 years of experience in digital transformation, data governance, IT risk, analytics, AI innovation or technology-enabled business transformation
- Experience in pharmaceuticals, healthcare, Med Tech, digital health or another regulated industry
- Hands-on experience in data governance frameworks, data quality, data ownership, access management and control design
- Strong experience in IT risk assessment, privacy, cybersecurity, third-party risk and regulatory compliance, with practical knowledge of AI governance, automation, cloud platforms and analytics solutions
- Proven ability to take digital or data innovations from concept and pilot through to implementation and scale
- Strong programme management, stakeholder management, communication and problem-solving skills, with the ability to work effectively across Omnichannel, Patient Engagement, Marketing, Medical, IT, Legal and Compliance teams
- The ability to balance innovation and customer value with risk management and compliance

📌 Sr Manager, Digital & Data Innovation and Governance (India)
🏢 Novo Nordisk A/S
📍 India