Job Role:- Customer Support Engineer

Job Summary:-

We are seeking an experienced FMS Support Engineer to provide onsite and remote IT infrastructure and end-user support. The candidate will be responsible for managing endpoint devices, Microsoft 365 services, IT asset inventory, user administration, and day-to-day support operations. The role requires robust troubleshooting skills across Windows, macOS, networking, printers, and endpoint management platforms.

Roles and Responsibilities:-

End User Support

- Provide L1/L2 support for laptops, desktops, printers, and peripherals.
- Troubleshoot hardware, software, operating system, and application-related issues.
- Install, configure, and maintain Windows 11 and macOS devices.
- Support users through onsite visits, remote support, and ticketing tools.

Microsoft 365 Administration

- Manage Microsoft 365 user accounts and licenses.
- Troubleshoot Outlook, Teams, One Drive, Share Point, and Exchange Online issues.
- Configure security policies and user access management.
- Support email migration and mailbox troubleshooting.

Active Directory & Infrastructure Support

- User creation, modification, and deactivation in Active Directory.
- Manage Group Policies (GPOs) and security groups.
- Troubleshoot authentication, login, and access-related issues.
- Working knowledge of DNS, DHCP, and AD-integrated services.

Endpoint Management

- Administer and manage Manage Engine Endpoint Central.
- Software deployment, patch management, remote troubleshooting, and OS updates.
- Monitor endpoint compliance and security configurations.
- Generate reports and maintain endpoint health status.

Intune & MDM Administration

- Device enrollment and management using Microsoft Intune.
- Configure compliance policies, configuration profiles, and application deployment.
- Support Mobile Device Management (MDM) for Windows, Android, iOS, and macOS devices.




- Troubleshoot enrollment and policy deployment issues.

Service Desk Operations

- Manage incidents, service requests, and changes through Manage Engine Service Desk Plus.
- Ensure SLA adherence and timely ticket resolution.
- Maintain proper ticket documentation and escalation procedures.
- Create knowledge base articles and SOP documentation.

Asset & Inventory Management

- Maintain IT asset inventory records.
- Track hardware and software assets throughout their lifecycle.
- Coordinate device allocation, return, and disposal processes.
- Conduct periodic inventory audits.

Printer & Peripheral Support

- Installation, configuration, and troubleshooting of network and local printers.
- Coordinate with vendors for hardware warranty and support services.
- Maintain printer consumables and service records.

Required Skills:-

Core Skills

- Microsoft 365 Administration
- Manage Engine Endpoint Central
- Manage Engine Service Desk Plus
- Microsoft Intune
- Mobile Device Management (MDM)
- Active Directory
- DNS & DHCP
- Windows 11 Administration
- macOS Support
- IT Asset Management
- Laptop/Desktop Support
- Printer Troubleshooting

Operating Systems

- Windows 10/11
- macOS

Tools & Platforms

- Microsoft 365
- Azure AD / Entra ID
- Intune
- Endpoint Central
- Service Desk Plus
- Remote Support Tools

Desired Skills

- Knowledge of Azure AD / Entra ID.
- Understanding of endpoint security solutions.
- Basic networking knowledge (TCP/IP, LAN, WAN, Wi-Fi).
- Experience in enterprise IT support environments.
- Excellent communication and user management skills.

Role Type: FMS / Onsite Support

Support Level: L1/L2 EUC Support Engineer

Qualification:- B.E. or relevant degree

Job Location : Prabhadevi, Mumbai

Relevant Experience: 3 to 6 Years

Shift: Monday to Saturday 9 AM to 6 PM

Salary: As per industry standards.

Industry: Banking / Financial Services

Employment Type: Yearly Contract basis

For any further inquiries you may get back to us via e-mail / call

📌 Customer Support Engineer (India)
🏢 HRipple Solutions
📍 India